Service Technician

Pinnacle Trailer Sales•Wilmington, NC

9d•Onsite

About The Position

The Service Technician inspects, diagnoses, repairs, and maintains semi-trailers and related equipment to ensure safe, reliable operation. The role supports customers and internal teams by providing timely, high-quality mechanical, electrical, and structural repairs, maintaining accurate service documentation, and upholding company safety and workmanship standards. Pinnacle Trailer Sales, Inc. has served the semi-trailer industry for over 25 years, providing sales, parts, and service solutions. The company describes its culture as guided by Integrity, Respect, Listening, Duty, Teamwork, and Responsibility, and emphasizes customer satisfaction and employee well-being.

Requirements

High school diploma or equivalent.
Demonstrated experience as a mechanical or service technician in the trailer, heavy equipment, or automotive industries.
Strong mechanical aptitude and ability to diagnose and repair issues across a range of trailer types and configurations.
Understanding of hydraulic systems commonly used in dump trailers, tilt decks, and utility equipment.
Ability to read and interpret technical diagrams, service manuals, and parts schematics.
Detail-oriented approach and commitment to quality workmanship.
Ability to work independently and collaboratively as part of a service team.
Strong time-management and organizational skills, including the ability to manage multiple repairs simultaneously.
Safety-consciousness and commitment to workplace safety protocols and procedures.
Basic computer literacy for work order entry and parts lookup.
Ability to regularly stand, bend, kneel, and work in physically demanding positions for extended periods.
Ability to regularly lift, carry, push, and pull objects up to 75 pounds unassisted.

Responsibilities

Inspect and diagnose trailer systems to identify mechanical, structural, suspension, brake, and electrical repair needs.
Service, repair, and replace trailer brake and suspension systems.
Troubleshoot and repair 12VDC electrical systems, including lighting and wiring components.
Perform MIG welding and metal fabrication repairs to trailer frames and structural components as required.
Complete routine preventative maintenance and install trailer components or accessories as needed.
Document work performed by completing service records, repair orders, and parts usage within company systems.
Maintain a safe, clean, and organized work environment.
Operate shop tools and equipment in accordance with safety standards.
Perform other duties as assigned.