Service Technician Lawn & Garden
About The Position
The Service Technician performs basic diagnostics, service repairs, and maintenance on customer- and dealer-owned agricultural and turf equipment, including established Ag Management Solutions (AMS) products. The role may require direction or guidance from the Service Manager or senior technicians. The technician is expected to demonstrate Midwest Machinery Company’s core purpose and values, maintain current product knowledge, and contribute to a safe, orderly work environment. Duties may include field diagnosis and repair, participation in the After-Hours Program, and helping recruit service work.
Requirements
- High school diploma or equivalent experience.
- At least 1 year of experience performing service repairs, or a certificate/diploma from a recognized program.
- Ability to perform basic repairs and required maintenance using special tools and equipment and following Technical Manual procedures.
- Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair agricultural and turf equipment.
- Ability to use Service Advisor and perform basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to use a forklift or skid loader.
- Proficient oral and written communication skills.
- Valid driver’s license with an insurable driving record.
- Must pass a pre-employment background study.
- Ability to repeatedly lift up to 75 pounds.
- Ability to work extended hours and weekends.
Nice To Haves
- Associate degree.
- Forklift certification.
- Basic Service Technician certification.
Responsibilities
- Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
- Participate in required Service EDUCATE Training programs to develop skills and knowledge.
- Maintain current knowledge of John Deere and competitive products.
- Maintain vehicles, inventory, tools, and equipment.
- Keep the work area clean and perform work neatly and orderly.
- Follow safety rules and regulations while performing work assignments and help maintain and promote a safe work environment.
- Complete reports and forms required for work assignments.
- Account for all time on a timecard and materials used in assigned duties.
- Perform diagnosis and repair in the field when needed.
- Interact positively and respectfully with customers and fellow employees.
- Participate in the After-Hours Program.
- Actively assist in recruiting service work.
- Share knowledge and skills with other company technicians.
- Perform other duties as assigned.
Benefits
- Paid time off, including PTO, holiday pay, bereavement pay, civic pay, and volunteer time off.
- 401(k) plan with company match.
- Multiple health insurance plan and network options with Health Savings Accounts.
- Dental and vision plans.
- Medical and dependent care Flexible Spending Plans.
- Company-paid life insurance, with the ability to purchase additional coverage.
- Company-paid short-term disability coverage.
- Voluntary benefits including long-term disability, accident, hospital indemnity, critical illness, whole life, and identity theft coverage.
- Employee Assistance Program.
- Paid uniforms or clothing allowance based on position.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
