Lawn & Garden Service Technician

Reynolds Farm Equipment•Fishers, IN

About The Position

The Lawn & Garden Service Technician diagnoses and repairs small tractors, outdoor power equipment, and lawn equipment for customers and the dealership. The role supports customer satisfaction through efficient, timely repairs and diagnoses, clear updates on repair and inspection status, and detailed work orders. Technicians are expected to maintain confidentiality, contribute to positive teamwork, and perform their duties with honesty, integrity, and adherence to Corporate Values. The role involves maintaining knowledge of John Deere and competing products, keeping the work area, workstation, vehicle, tools, and equipment in good condition, and following Reynolds and OSHA safety protocols. Reynolds provides comprehensive web-based training courses through John Deere University.

Requirements

At least 1 year of experience performing service repairs.
Basic knowledge of data entry and keyboarding.
Product knowledge of lawn and garden, outdoor power, and small agricultural equipment.
An adequate toolset to perform job responsibilities.
Ability to use standard desktop applications, including Microsoft Office, email, and internet functions.
Unwavering commitment to confidentiality.
Experience working in a fast-paced environment and cooperatively as part of a team.
Ability to perform basic repairs and required maintenance using special tools and equipment and following Technical Manual procedures.
Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair lawn and garden equipment.
Ability to operate vehicles, tools, and equipment used for diagnostic purposes.
Proficient oral and written communication skills, with clear and concise communication.
Ability to repeatedly lift at least 75 lbs.
Basic knowledge of chemical and fluid substance-use safety and energy-control safety.
High school diploma or equivalent experience required.
Valid driver’s license required.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Ability to use Service ADVISOR™ and other computer software-based diagnostic repair tools.
Basic Service Technician certification.
Associate degree.
Forklift license; in-house certification is available.

Responsibilities

Perform basic diagnostics, repairs, and reconditioning on lawn and garden equipment, small tractors, and outdoor power equipment in a timely and accurate manner.
Maintain current knowledge of John Deere and competitive products.
Maintain the condition of the vehicle and/or shop workstation, inventory, tools, and equipment.
Keep the work area clean and perform work neatly and orderly.
Follow safety rules and regulations, including Reynolds and OSHA safety protocols and procedures.
Complete reports and forms required for work assignments.
Track billable time and assigned work orders; thoroughly document diagnostics, quotes, inspections, and repairs on work orders.
Promote and maintain a positive attitude that positively affects customers and employees.
Maintain confidentiality and support teamwork among dealership personnel.

Benefits

Performance/goal-based pay structure.
Competitive benefits package with medical, dental, and vision insurance; employer-paid short-term and long-term disability; and Life AD&D.
Voluntary short-term disability buy-up option and Life AD&D.
401(k)/Roth IRA with employer match once eligibility parameters are met; participants must be at least 21 years old.
At least six paid company holidays annually, plus three personal days and one health day.
90-day, semi-annual, and annual performance reviews to support performance and continuous learning.
Uniforms provided for service departments; work-gear discounts for other departments.
Year-round employment.
Equipment and employer discounts for part-time and full-time employees.
Fun, team-based environment.