Lawn & Garden Service Technician

Reynolds Farm Equipment•Fishers, IN

About The Position

The Reynolds Farm Equipment Lawn & Garden Service Technician diagnoses and repairs small tractors, outdoor power equipment, and lawn equipment for customers and the dealership. The role helps create lifetime customers by completing diagnoses and repairs efficiently and on time, communicating clearly about repair and inspection status, and documenting work orders descriptively. The technician is expected to maintain confidentiality, a positive attitude, and teamwork across the dealership, and to perform all duties with honesty, integrity, and adherence to Corporate Values. Reynolds provides comprehensive web-based training courses through John Deere University. The role is year-round and offers a performance/goal-based pay structure and a competitive benefits package.

Requirements

At least 1 year of experience performing service repairs.
Basic knowledge of data entry and keyboarding.
Product knowledge of lawn and garden equipment, outdoor power equipment, and small agricultural equipment.
An adequate toolset to perform job responsibilities.
Ability to use standard desktop applications, including Microsoft Office, email, and internet functions.
Unwavering commitment to confidentiality.
Experience working in a fast-paced environment and cooperatively on a team.
Ability to perform basic repairs and required maintenance using special tools and equipment while following Technical Manual procedures.
Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair lawn and garden equipment.
Ability to operate vehicles, tools, and equipment used for diagnostic purposes.
Proficient oral and written communication skills, with clear and concise communication.
Ability to repeatedly lift at least 75 lbs.
Basic knowledge of chemical and fluid substance-use safety and energy-control safety.
High school diploma or equivalent experience.
Valid driver's license.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Ability to use Service ADVISOR™ and other computer-software-based diagnostic repair tools.
Basic Service Technician certification.
Associate degree.
Forklift license; in-house certification is available.

Responsibilities

Perform basic diagnostics, repairs, and reconditioning on lawn and garden equipment, small tractors, and outdoor power equipment accurately and promptly.
Maintain current knowledge of John Deere and competing products.
Maintain the condition of vehicles or shop workstations, inventory, tools, and equipment.
Keep the work area clean and perform work neatly and orderly.
Follow safety rules and regulations, including Reynolds and OSHA safety protocols and procedures.
Complete reports and forms required for work assignments.
Account for billable time and assigned work orders, and thoroughly document diagnostics, quotes, inspections, and repairs.
Promote and maintain a positive attitude that positively affects customers and employees.

Benefits

Performance/goal-based pay structure.
Competitive benefits package with medical, dental, and vision insurance.
Employer-paid short-term and long-term disability insurance and Life AD&D.
Voluntary short-term disability buy-up option and Life AD&D.
401K/Roth IRA with employer match after eligibility requirements are met; participants must be at least 21 years old.
At least six paid company holidays annually, plus three personal days and one health day.
90-day, semi-annual, and annual performance reviews to support performance and continuous learning.
Uniforms provided for service departments; work gear discounts for other departments.
Year-round employment.
Equipment and employer discounts for part-time and full-time employees.
Fun, team-based environment.
Comprehensive web-based training courses through John Deere University.