Service Technician - Part Time

PENN Entertainment • Grantville, PA

3d

About The Position

The Service Technician travels to VGT locations to exchange cash boxes, replenish ticket paper, service bill validators and ticket printers, and perform minor resets of video gaming terminals. The role also involves replenishing and servicing ticket redemption units and completing duties required for the route cash collection process.

The technician provides a high level of customer service to clients and employees, supports company service standards, and follows all company policies and procedures. Responsibilities include handling minor repairs and equipment malfunctions, assisting the Route Operations Manager, processing manual payouts when needed, completing paperwork, and reporting video gaming terminal issues. The role also requires assisting customers with terminal questions or complaints, maintaining clean and safe work areas, meeting attendance requirements, and performing other assigned duties. Extensive travel may be required, and the position may involve nights, weekends, on-call work, and holidays.

Requirements

• Previous customer service experience is required.
• PC proficiency.
• Ability to travel extensively as necessary for business needs.
• Ability to collaborate and work in a team-oriented environment.
• Ability to accurately prioritize, organize, and complete multiple tasks.
• Ability to work nights, weekends, on call, and holidays as required.
• Ability to meet weight expectations of up to 50–60 pounds.

Nice To Haves

• Cash handling experience preferred.
• Experience within the gaming industry is a plus.
• Wiring, network, and troubleshooting experience is a plus.

Responsibilities

• Travel to VGT locations to exchange cash boxes, replenish ticket paper, and service bill validators and ticket printers.
• Perform minor resets of video gaming terminals.
• Replenish and service ticket redemption units and perform duties required for route cash collection.
• Provide a high level of customer service to clients and employees and uphold company customer service standards.
• Follow company standards, policies, and procedures, and complete required training and development objectives on time.
• Project a positive image of the company.
• Handle minor repairs and assist with equipment malfunctions.
• Assist the Route Operations Manager.
• Process manual payouts due to equipment malfunctions or other circumstances as needed.
• Complete required paperwork in a timely manner.
• Inform the Route Operations Manager of video gaming terminal issues.
• Maintain strong employee and customer relations; answer customer questions and complaints about video gaming terminals and resolve problems as appropriate.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all duties safely and responsibly, along with other duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed