Service Technician - Part Time

Hollywood Casino at Penn National Race Course • Grantville, PA

4d

About The Position

The Service Technician travels to VGT locations to exchange cash boxes, replenish ticket paper, service bill validators and ticket printers, and perform minor resets of video gaming terminals. The role also involves servicing ticket redemption units and supporting route cash collection. The technician provides customer service to clients and employees, handles minor repairs and equipment malfunctions, processes manual payouts when needed, completes paperwork, and reports terminal issues to the Route Operations Manager. The position requires extensive travel and may involve nights, weekends, on-call work, and holidays.

Requirements

• Previous customer service experience is required.
• PC proficiency.
• Ability to travel extensively as required by business needs.
• Ability to collaborate and work in a team-oriented environment.
• Ability to prioritize, organize, and complete multiple tasks accurately.
• Ability to work nights, weekends, on call, and holidays as required.
• Ability to handle weights of up to 50–60 pounds.

Nice To Haves

• Cash handling experience preferred.
• Experience in the gaming industry is a plus.
• Wiring, network, and troubleshooting experience is a plus.

Responsibilities

• Travel to VGT locations to exchange cash boxes, replenish ticket paper, and service bill validators and ticket printers.
• Perform minor resets of video gaming terminals.
• Replenish and service ticket redemption units and perform duties related to route cash collection.
• Provide a high level of customer service to clients and employees and uphold company standards.
• Adhere to company standards, policies, and procedures, and complete required training and development objectives on time.
• Project a positive image of the company.
• Handle minor repairs and assist with equipment malfunctions.
• Assist the Route Operations Manager.
• Process manual payouts due to equipment malfunctions or other circumstances as necessary.
• Complete required paperwork in a timely manner.
• Inform the Route Operations Manager of video gaming terminal issues.
• Maintain positive employee and customer relations.
• Answer customer questions and complaints about video gaming terminals, explain issues, and resolve problems as appropriate.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties safely and responsibly.
• Perform other duties and responsibilities as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed