Service Technician

K C Nielsen Ltd•Algona, IA

11d

About The Position

The Service Technician performs diagnostics, service repairs, and maintenance work on customer- and/or dealer-owned agricultural equipment and outdoor power equipment. The role reports to the Service Manager / Store Manager and is part of the Service department. The technician works on equipment in the shop and in the field as required, documents work thoroughly, manages assigned work orders and billable time, and maintains the tools, vehicles, equipment, and work area needed to perform the job. The position also includes job-related training and development, customer-clinic support, and staying current on John Deere and competitive products.

Requirements

Experience performing service repairs.
Experience performing repairs and maintenance using special tools and equipment and following Technical Manual procedures on machines in the technician’s specialty.
Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
Experience operating vehicles, tools, and equipment for diagnostic purposes.
Basic computer skills.
Experience working cooperatively in a team environment.
Effective verbal and written communication skills.
Adequate toolset to perform job responsibilities.
Ability to meet physical demands including lifting up to 75 lbs., walking, standing, and sitting.
High school diploma, GED, or equivalent experience required.
Valid driver’s license required.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Experience using Service ADVISOR™ or other computer-based diagnostic repair tools.
Associate degree.
Commercial Driver’s License (CDL).

Responsibilities

Performs diagnostics and repairs on agricultural equipment and technology.
Participates in job-related training and development.
Conducts or supports customer clinics.
Performs diagnostics and repairs in the field as required.
Is accountable for billable time and assigned work orders.
Documents diagnostics and repairs thoroughly on work orders and submits information on time.
Operates and maintains vehicles, tools, and equipment required for job responsibilities.
Maintains a clean work area and performs work in a neat and orderly fashion.
Follows all safety rules and regulations while performing work assignments.
Maintains current knowledge of John Deere and competitive products.
Performs other tasks assigned by management.