Service Technician

K C Nielsen Ltd•Buffalo Center, IA

11d

About The Position

The Service Technician performs diagnostics, service repairs, and maintenance on customer- and/or dealer-owned agricultural equipment and outdoor power equipment. The role may involve field diagnostics and repairs, supporting customer clinics, and maintaining accurate work-order documentation. The technician operates and maintains the vehicles, tools, and equipment needed for the job, follows safety requirements, and keeps current on John Deere and competitive products. The position is in the Service department and reports to the Service Manager / Store Manager. The technician is expected to participate in job-related training and development, maintain an orderly work area, and perform other tasks assigned by management.

Requirements

Experience performing service repairs; consistently meeting performance metrics is preferred.
Experience performing repairs and maintenance using special tools and equipment and following Technical Manual procedures on machines in the technician’s specialty.
Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
Experience operating vehicles, tools, and equipment for diagnostic purposes.
Basic computer-function experience.
Experience working cooperatively in a team environment.
Effective verbal and written communication skills.
Must have an adequate toolset to perform job responsibilities.
Able to meet physical demands including lifting up to 75 lbs., walking, standing, and sitting.
High school diploma, GED, or equivalent experience required.
Valid driver’s license required.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Experience using Service ADVISOR™ or other computer-based diagnostic repair tools.
Associate degree.
CDL (Commercial Driver’s License).

Responsibilities

Performs diagnostics and repairs on agricultural equipment and technology.
Participates in job-related training and development.
Conducts or supports customer clinics.
Performs diagnostics and repairs in the field as required.
Is accountable for billable time and assigned work orders.
Documents diagnostics and repairs completely and thoroughly on work orders and submits information on time.
Operates and maintains vehicles, tools, and equipment required for job responsibilities.
Maintains a clean work area and performs work neatly and orderly.
Follows all safety rules and regulations while performing work assignments.
Maintains current knowledge of John Deere and competitive products.
Performs other tasks assigned by management.