Service Technician

K C Nielsen Ltd•Estherville, IA

11d

About The Position

The Service Technician performs diagnostics, service repairs, and maintenance on customer- and/or dealer-owned agricultural equipment and outdoor power equipment. The role may include field diagnostics and repairs and requires maintaining thorough, timely work-order documentation, operating and maintaining the vehicles, tools, and equipment needed for assigned work, and following safety requirements. The technician participates in job-related training and development, may conduct or support customer clinics, maintains knowledge of John Deere and competitive products, and completes other tasks assigned by management.

Requirements

Experience performing service repairs; demonstrated experience consistently meeting performance metrics is preferred.
Experience performing repairs and maintenance on machines within the technician’s specialty using special tools, equipment, and Technical Manual procedures.
Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
Experience operating vehicles, tools, and equipment for diagnostic purposes.
Basic computer-function experience.
Experience working cooperatively in a team environment.
Effective verbal and written communication skills.
An adequate toolset to perform job responsibilities.
Ability to meet physical demands, including lifting up to 75 lbs., walking, standing, and sitting.
High school diploma, GED, or equivalent experience required.
Valid driver’s license required.

Nice To Haves

Experience consistently meeting performance metrics.
Experience using Service ADVISOR™ or other computer-based diagnostic repair tools.
Associate degree.
Commercial Driver’s License (CDL).

Responsibilities

Perform diagnostics and repairs on agricultural equipment and technology.
Participate in job-related training and development.
Conduct or support customer clinics.
Perform diagnostics and repairs in the field as required.
Be accountable for billable time and assigned work orders.
Document diagnostics and repairs thoroughly on work orders and submit information on time.
Operate and maintain vehicles, tools, and equipment required for the job.
Maintain a clean work area and perform work neatly and orderly.
Follow all safety rules and regulations when performing work assignments.
Maintain current knowledge of John Deere and competitive products.
Perform other tasks assigned by management.