Service Technician - Commercial Roofing

Executive Roofing Systems•Morganville, NJ

About The Position

Executive Roofing Systems is seeking a commercial roofing Service Technician to handle service work using a fully stocked company truck. The role includes daily leak detection and repair, roof inspections, maintenance repair contracts, crew-hour tracking, and truck-material inventory. This is a year-round, full-time position with consistent pay. The technician will work alongside and train an assistant technician while taking responsibility for assigned work and customer service.

Requirements

At least 2 years of experience with major commercial roofing materials and systems, including BUR, MB, EPDM, TPO, PVC, metal, shingles, and other roofing systems as needed.
Strong mechanical aptitude and demonstrated ability to troubleshoot and perform quality repairs.
Experience diagnosing leaks from sources including HVAC systems, skylights, masonry, and siding.
Proficiency with technology and roofing software, including email, apps, and digital photo documentation for job tracking and communication.
Excellent attention to detail and problem-solving skills.
Strong interpersonal communication abilities.
Physical fitness to work at heights and perform demanding tasks such as lifting heavy materials and working in varying weather conditions.
Good balance and depth perception.
Safety-focused mindset and commitment to maintaining a safe work environment.
Strong organizational, analytical, and technical skills.
Valid state driver’s license and ability to maintain and operate a company vehicle.

Responsibilities

Respond to service calls and address customer issues in a timely manner.
Diagnose roof problems, resolve issues, and provide proactive recommendations.
Perform maintenance, repairs, and installations to manufacturer specifications and industry standards.
Ensure work is completed safely and in compliance with applicable regulations and guidelines.
Document work performed, including materials used and time spent, and communicate that information.
Maintain the company vehicle and inventory of materials and tools.
Communicate with the Service Superintendent, site contacts, vendors, and others.
Improve technical skills and knowledge through training and certification programs.
Follow company policies and procedures related to safety, quality, and customer service.
Produce revenue through assigned projects, service requests, onsite NTE increases, and onsite leak-to-contract conversions.
Complete projects within budgeted hours, materials, and gross profit margins.
Maintain an average efficiency rate of 95%, with fewer than 5% callbacks, on service work.
Provide emergency service response as needed.
Work alongside an assistant technician and train them on repair techniques.
Track crew hours and truck material inventory.