Service Technician

Ruges Automotive•Rhinebeck, NY

21d

About The Position

The Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models. The role emphasizes customer satisfaction, courteous service, safe and reliable repairs, and returning vehicles as clean as or cleaner than they arrived. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production numbers provided by the Service Manager. The position includes troubleshooting customer concerns using current administrative and technical tools, staying current with technical publications and systems, identifying maintenance and repair opportunities, completing repair-order paperwork, and participating in available training. Candidates should have technical aptitude demonstrated by ASE certification; a technical or trade school degree is preferred. The employer describes competitive compensation, health benefits, paid vacation, paid holidays, training, growth opportunities, and a professional work environment. The workplace is an equal opportunity employer and drug-free workplace.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
A proven track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
A positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools.
Show common courtesy to all customers and act as a secondary greeter for customers near the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
Address original customer concerns before moving on to additional sales.
Inspect vehicles for additional sales opportunities and ensure maintenance aligns with local-area and factory recommendations.
Return each vehicle as clean as or cleaner than when it arrived.
Participate in factory- or employer-sponsored training programs offered to the technician.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.