Service Technician (BHC)

Anderson Auto Group•Bullhead City, AZ

About The Position

Anderson Auto is seeking a Service Technician to perform bumper-to-bumper service and repairs on customer vehicles brought to the dealership. The role helps ensure high-quality work, customer satisfaction, and vehicle safety and comfort. Technicians receive assignments from the service writer or service manager, complete repairs within allotted time, use factory specifications, communicate parts needs, supplemental work, and delays, and complete required paperwork. They also support customer satisfaction, keep their technical qualifications current through required training, and maintain a clean, organized work area. This full-time role has variable days and hours to accommodate service department hours and regularly requires evenings and weekends. Occasional travel for training or to assist at other dealerships may be required. The position has no supervisory responsibilities.

Requirements

Two to five years of experience in an automotive-related technician or mechanic role.
High school diploma or GED preferred.
ASE certification preferred but not required.
Valid U.S. driver’s license and clean driving history.
Ability to learn new technologies and processes and adapt to change.
Ability to innovate, solve complex issues, and present new ideas.
Ability to follow oral and written instructions with attention to detail.
Ability to handle multiple priorities, organize workload, and meet deadlines.
Experience working in a team-based environment and achieving common goals.
Evidence of a safety-first attitude.
Basic command of the English language.
Basic computer skills, including navigating web browsers and using standard applications.
Flexibility, communication proficiency, collaboration skills, customer focus, technical capacity, teamwork, and a strong work ethic.
Ability to meet the physical demands of the job, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

ASE certification.
High school diploma or GED.

Responsibilities

Conduct general repair and replacement services, including brakes, tires, wheel alignment, steering and suspension components, wheel bearings, exhaust systems, heating and cooling systems, air conditioning, drivetrain, and accessory installations.
Perform maintenance services such as oil changes, fluid exchanges, filter replacement, fuel system services, preventative maintenance, and belt and hose replacement.
Perform evaluations including charging system analysis, brake inspections, fluid leak evaluations, and tire pressure and tread-depth readings.
Conduct visual safety and courtesy inspections.
Perform diagnostics for emissions control systems, drivability concerns, overheating, ABS and SRS systems, electrical systems, and air conditioning systems.
Perform advanced repairs and replacements, including timing belts, intake manifold and head gaskets, brake hydraulics, rear main seals, clutches, axle bearings, steering gear, sensors, switches, and modules.
Use factory specifications as the standard for repair, service, and customization work.
Aim for 100% productivity and complete repairs within allotted time.
Receive service assignments from the service writer or service manager.
Set goals, develop skills, and continually improve efficiency and skill level.
Submit parts requests promptly once required parts are determined.
Keep the service writer or service manager informed about supplemental work and delays so customers can receive updated information.
Assist the service advisor as needed with work orders, test rides, customer interactions, and other efforts to ensure customer satisfaction.
Complete and file the proper paperwork after every job.
Complete required training programs to keep technical qualifications current.
Leave vehicles cleaner than when they were dropped off and perform thorough work to reduce return repairs.
Complete any necessary return work quickly, correctly, and cheerfully.
Provide dependable vehicle service and excellent service to external and internal customers.
Maintain a clean, efficient work area and help keep the shop neat and organized.
Perform duties safely and immediately report accidents, injuries, or unsafe conditions to management.
Report to scheduled work on time and ready and able to perform essential job functions.
Adhere to company policies, procedures, and practices.
Perform other tasks as directed.