Service Technician (BHC)

ANDERSON AUTO GROUP•Bullhead City, AZ

7d•Onsite

About The Position

The Service Technician performs bumper-to-bumper service, maintenance, diagnostics, and repairs on vehicles brought to the dealership. The role helps ensure customers receive quality work and that their vehicles are safe and comfortable to drive, contributing to customer satisfaction and repeat business. The technician performs general and advanced repairs, maintenance, evaluations, safety inspections, and diagnostic services using factory specifications. They receive assignments from the service writer or service manager, complete work within allotted time, request parts promptly, and communicate supplemental work or delays so customers can receive current information. The technician also supports service advisors as needed, completes and files required paperwork, keeps technical qualifications current through required training, and aims to return each vehicle clean and each job thorough and complete. The position requires a safety-focused approach, excellent service to internal and external customers, and maintaining a clean, efficient, organized work area. The technician must report accidents, injuries, or unsafe conditions, arrive ready to work as scheduled, follow company policies and procedures, and perform other assigned tasks. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. This full-time position has variable hours to accommodate service department hours and regularly requires evenings and weekends. Occasional travel for training or to assist at other dealerships may be required. The position has no supervisory responsibilities.

Requirements

Two to five years of experience in an automotive-related technician or mechanic role.
Valid U.S. driver's license and clean driving history.
Ability to learn new technologies and processes and adapt to change.
Ability to innovate, solve complex issues, and present new ideas.
Ability to follow oral and written instructions with attention to detail.
Ability to handle multiple priorities, organize workload, and meet deadlines.
Experience working in a team-based environment and achieving common goals.
Evidence of a safety-first attitude.
Basic command of the English language.
Basic computer skills, including navigating web browsers and using standard applications.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds and performing occasional standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
Ability to work variable service-department hours, including evenings and weekends, and occasional travel for training or to assist at other dealerships.

Nice To Haves

High school diploma or GED preferred.
ASE certification preferred but not required.

Responsibilities

Conduct general repair and replacement services, including brakes, tires, wheel alignment, steering and suspension components, wheel bearings, exhaust systems, heating and cooling systems, air conditioning, drivetrain, and accessory installations.
Perform maintenance services such as oil changes, fluid exchanges, filter replacement, fuel system services, preventative maintenance, and belt and hose replacement.
Perform evaluations, including charging system analysis, brake inspections, fluid leak evaluations, and tire pressure and tread-depth readings.
Conduct visual safety and courtesy inspections.
Diagnose emissions-control systems, drivability concerns, overheating, ABS and SRS systems, electrical systems, and air-conditioning systems.
Perform advanced repairs and replacements, including timing belts, gaskets, brake hydraulics, rear main seals, clutches, axle bearings, steering gears, sensors, switches, and modules.
Use factory specifications as the standard for repair, service, and customization work.
Aim for 100% productivity and work efficiently toward that goal.
Receive service assignments from the service writer or service manager and finish repair work within the allotted time.
Set goals, develop skills, and continually improve efficiency and skill level.
Submit parts requests as soon as job requirements are determined.
Keep the service writer or service manager informed of supplemental work and delays to estimated completion times.
Assist service advisors with work orders, test rides, customer interactions, and other tasks that support customer satisfaction.
Complete and file the proper paperwork after each job.
Complete required training programs to keep technical qualifications current.
Leave vehicles cleaner than when customers dropped them off and complete work thoroughly to reduce return repairs.
Complete any necessary return repairs quickly, correctly, and cheerfully.
Provide dependable vehicle service and excellent service to all internal and external customers.
Maintain a clean, efficient work area and help keep the shop neat and organized.
Perform duties safely and immediately report accidents, injuries, or unsafe conditions to management.
Arrive on time when scheduled and ready and able to perform essential job functions.
Adhere to company policies, procedures, and practices.
Perform other tasks as directed.