Service Technician (BHC)

ANDERSON AUTO GROUP•Bullhead City, AZ

12d•Onsite

About The Position

Anderson Auto is seeking a Service Technician to perform bumper-to-bumper service on customer vehicles brought to the dealership. The role helps ensure that vehicles receive quality repairs and maintenance, are safe and comfortable to drive, and that customers receive dependable service. The technician completes general and advanced repairs, maintenance, evaluations, inspections, and diagnostic work using factory specifications. The technician receives assignments from the service writer or service manager and is expected to complete work within allotted times, communicate parts needs and delays, keep qualifications current through required training, and complete required paperwork. The position also supports service advisors as needed, maintains an orderly work area, follows safety practices and company policies, and provides excellent service to internal and external customers. Other duties may be assigned. Occasional travel for training or to assist at other dealerships may be required. This is a full-time position. Days and hours vary to accommodate service department hours, and the position regularly requires evening and weekend work. Schedules may change; two weeks' notice will be provided when possible. The employee regularly works near moving mechanical parts and may occasionally encounter fumes, airborne particles, toxic or caustic chemicals, and electrical-shock risks. The role involves occasional standing, walking, sitting, handling tools or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

Requirements

Two to five years of experience in an automotive-related technician or mechanic role.
Valid U.S. driver's license and clean driving history.
Ability to learn new technologies and processes and adapt to change.
Ability to innovate, solve complex issues, and present new ideas.
Ability to follow oral and written instructions with attention to detail.
Ability to handle multiple priorities, organize workload, and meet deadlines.
Experience working in a team-based environment and achieving common goals.
Evidence of a safety-first attitude.
Basic command of English.
Basic computer skills, including navigating web browsers and using standard applications.
High school diploma or GED preferred.
ASE certification preferred but not required.

Nice To Haves

High school diploma or GED.
ASE certification.

Responsibilities

Conduct general repairs and replacements, including brakes, tires, wheel alignment, steering and suspension components, wheel bearings, exhaust, heating and cooling, air conditioning, drivetrain, and accessories.
Perform maintenance such as oil changes, fluid exchanges, filter replacement, fuel system services, preventive maintenance, and belt and hose replacement.
Evaluate charging systems, brakes, fluid leaks, tire pressure, and tread depth, and conduct visual safety and courtesy inspections.
Diagnose emissions control, drivability, overheating, ABS and SRS, electrical, and air-conditioning issues.
Perform advanced repairs and replacements, including timing belts, gaskets, brake hydraulics, rear main seals, clutches, axle bearings, steering gear, sensors, switches, and modules.
Use factory specifications for repair, service, and customization work.
Work toward 100% productivity and complete assignments within allotted time.
Receive work assignments from the service writer or service manager and submit parts requests when requirements are determined.
Inform the service writer or service manager about supplemental work or delays so customers can receive updated information.
Assist service advisors with work orders, test rides, customer interaction, and other tasks that support customer satisfaction.
Complete and file required paperwork after each job.
Complete required training and keep technical qualifications current.
Leave vehicles cleaner than when they arrived, and ensure work is thorough and complete to reduce return repairs.
Complete return work quickly, correctly, and cheerfully when additional work is needed.
Provide dependable service to internal and external customers.
Maintain a clean, efficient work area and help keep the shop neat and organized.
Work safely and promptly report accidents, injuries, or unsafe conditions to management.
Arrive as scheduled, on time, and ready and able to perform essential functions.
Follow company policies, procedures, and practices; perform other tasks as directed.