Service Technician
CareerPaths NW•Everett, WA
•Onsite
About The Position
The Field Service Technician – North Territory maintains, troubleshoots, and repairs office technology and imaging equipment, including copiers, printers, scanners, and multifunction devices. This field-based role provides on-site support to business clients across the company’s north territory, helping minimize equipment downtime. The technician also installs and configures equipment, supports customer connectivity, and works with dispatch, service coordinators, sales, and account teams to deliver timely service and identify potential service or upgrade opportunities.
Requirements
- Experience servicing copiers, printers, and/or other office equipment.
- Familiarity with brands such as Sharp, Canon, Ricoh, and Kyocera.
Responsibilities
- Respond to service calls across the assigned territory, traveling to client sites to diagnose and repair copiers, printers, and multifunction systems.
- Perform preventive maintenance to keep equipment operating efficiently.
- Install and configure office equipment, including its connectivity with customer networks and software.
- Troubleshoot hardware and software issues, including driver installations, error codes, and connectivity problems.
- Communicate with dispatch and service coordinators about job status and call schedules to support timely service.
- Maintain accurate service records in the company’s service management system.
- Manage parts inventory and order replacement components as needed.
- Educate end users on equipment operation, maintenance, and practices that may prevent recurring issues.
- Collaborate with sales and account teams to identify potential upgrades or service opportunities.
- Represent the company professionally in client interactions and support customer satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
