Service Technician

Parks Automotive Group•Charlotte, NC

24d

About The Position

The Service Technician performs vehicle maintenance and repairs in accordance with dealership standards, manufacturer specifications, and the dealership’s service procedures. The role diagnoses and repairs a range of automotive systems, completes inspections and quality checks, and communicates diagnoses, required work, and repair estimates to service advisors and customers. Technicians use diagnostic tools and service equipment, keep repair orders and inspection records current, and help ensure vehicles and the work area are kept clean and safe. The position includes ongoing technical training to keep up with changing vehicle technology.

Requirements

At least 2 years of mechanical experience.
Excellent communication and customer service skills.
Essential computer skills.
Ability to work as a team player in a fast-paced environment.
High motivation and demonstrated ability to learn and succeed.
Ability to read and comprehend instructions and information.
Proven knowledge of vehicle mechanical operations.
Valid driver’s license with a good driving record.

Nice To Haves

Manufacturer certification.

Responsibilities

Perform maintenance and repair work efficiently and according to dealership standards.
Complete warranty repairs according to manufacturer specifications.
Diagnose, maintain, and repair automotive systems, including engines, transmissions, electrical systems, steering, suspension, brakes, and air-conditioning.
Perform multi-point inspections and follow service standard operating procedures.
Use AutoPoint, keep repair orders up to date, and strive to provide at least two recommendations per vehicle.
Complete repairs correctly the first time and perform quality checks after repairs.
Save and tag job parts when required for warranty work or requested by the customer.
Explain diagnoses and necessary repairs in non-technical language to service advisors and customers, including estimated time for additional repairs.
Test-drive vehicles before and after repairs and test components and systems with diagnostic tools and special service equipment.
Clock on and off repair orders as required.
Attend formal training sessions and manufacturer-sponsored training programs, schools, and events.
Stay informed about recalls, updates, and service bulletins.
Report machinery malfunctions or defects to a supervisor.
Keep customers’ vehicles clean and immediately notify the service advisor of any change in a vehicle’s appearance or condition.
Enter vehicle recommendations and complete check sheets in MPI.
Record pricing and availability for needed parts in the MPI notes section.
Report safety issues to management and maintain a clean working area.