Service Technician - Hazards Cyclesport - Santa Barbara, CA
About The Position
A Service Technician is the front-line point person for Specialized and its riders, helping create outstanding in-store brand experiences through technical expertise and attentive service. The role works directly with riders, both in person and remotely, to identify and provide the goods, services, and experiences they need to keep riding longer and better. Service Technicians work collaboratively with store staff and local riders as hosts, mentors, brand advocates, and technical service experts. They provide exceptional rider service, enhance satisfaction, and support sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Availability to work as business needs dictate, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting techniques.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, tune-ups, or à la carte services.
- Provide authoritative technical guidance about Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering excellent customer service.
- Receive and document service work accurately, set rider expectations, and schedule an appropriate number of repairs.
- Advise customers on product and service selections without bias.
- Maintain detailed knowledge of department merchandise and stay current on new product lines.
- Support bike sales through technical consulting and perform other bike-floor duties as needed.
- Deliver high-quality rider service that promotes ongoing service and rider satisfaction.
- Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain dependable attendance and punctuality.
Benefits
- Medical PPO or HDHP health care
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all products
- Partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits where applicable
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
