Service Technician

Hendrick Automotive Group

24d•$21 - $45•Onsite

About The Position

The Service Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. The role examines customer vehicles, identifies needed work, estimates repair costs, completes repairs and maintenance, documents services, requests parts, and uses available technologies to enhance the customer experience. Work must be performed efficiently and in accordance with dealership and manufacturer guidelines. The technician maintains customer satisfaction standards and a clean, organized, safe work area, participates in required training, accurately records hours, and follows company, manufacturer, and safety requirements. The position has no direct supervisory responsibilities. Work is performed primarily in the service area and involves moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The technician may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager. Regular and predictable attendance is required; scheduled shifts may include evening hours, weekends, and holidays. The stated base compensation is $21.00–$45.00 per flat-rate hour. The position may also pay a production bonus based on individual or team performance, ranging from $0.00 when baseline benchmarks are not met, with no fixed upper limit.

Requirements

High school diploma.
Thorough knowledge of automotive parts and systems, with demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Five or more years of desired work experience.
Valid driver’s license.
Certified/senior technician status with the respective manufacturer.
State inspection/emissions license required by the state.
Meet and/or exceed manufacturer requirements for ASE tests.
Complete manufacturer training to perform warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs.
Basic computer skills to use the timekeeping system, with the ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos; effectively present information in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds and perform the stated physical activities, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, or crawling.

Nice To Haves

All required manufacturer fundamental training and/or NAPA training is provided by HAG.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values and comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.