Service Technician

Hendrick Automotive Group•Newnan, GA

24d•Onsite

About The Position

The Service Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. This position has no direct supervisory responsibilities and is performed primarily in the service area. The technician examines customer vehicles, identifies and estimates needed repairs, completes work according to dealership and manufacturer guidelines, documents services, and requests necessary parts. The role requires automotive systems knowledge, mechanical skills, and technical training or commensurate technical experience. Work involves using power tools and test equipment, moving around vehicles, and interacting with customers, service advisors, and the service manager. The technician is expected to maintain an organized, clean, and safe work area; meet company standards; attend required training; follow safety rules and company policies; and demonstrate the company's Core Values. Regular and predictable attendance is required, and scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions, deal with standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds and perform the stated physical activities, including standing, walking, using hands, reaching, stooping, kneeling, crouching, or crawling.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.