Service Technician - Qualified

Panasonic•Phoenix, AZ

11d

About The Position

Hussmann’s Service Technicians maintain, diagnose, and repair HVAC/R equipment in supermarkets, convenience stores, and cold storage facilities. The Qualified Service Technician responds to customer service needs by maintaining, diagnosing, and repairing refrigeration, heating, and air-conditioning systems, with assistance or direction from a Master or Lead Service Technician. The role also includes routine and preventative maintenance, ongoing on-the-job learning, accurate paperwork and electronic communication, and management of truck inventory and vehicle maintenance. Technicians work with conventional refrigeration systems, parallel rack systems, walk-in coolers, and other common refrigeration units. They perform basic electrical troubleshooting and refrigeration-cycle diagnostics, handle refrigerants and other hazardous materials safely, and carry out tasks such as de-icing evaporator coils, replacing fan motors, and washing condenser coils. This role requires customer communication, safe driving, physical work including lifting and climbing, and the ability to work nights and/or weekends as required.

Requirements

High school diploma or GED.
External candidates: two years of field experience, or no experience with certification from a technical school.
Internal candidates: one year as a General Laborer with completion of OJT and a Skills Assessment.
Valid driver’s license and ability to maintain a safe driving record in accordance with fleet policy.
Ability to walk distances, bend and crouch, climb ladders, work at high elevations, and repeatedly lift and carry objects up to 50 pounds for extended periods.
Excellent verbal and written communication skills, attention to detail, and high motivation.
Strong mechanical aptitude, including knowledge of basic maintenance tasks and use of basic hand tools.
Familiarity with HVAC heating and cooling concepts and basic electrical schematics.
Ability to work nights and/or weekends as required.
EPA 608 Universal certification.
Superior decision-making ability and paperwork skills.

Nice To Haves

HVAC-R technical school degree.
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC.
Strong leadership and business acumen.

Responsibilities

Maintain, diagnose, and repair refrigeration, heating, and air-conditioning systems with assistance or direction from a Master or Lead Service Technician.
Perform prescribed routine maintenance on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.
Perform preventative maintenance, assist with compressor changes, search for leaks, and wash coils.
Acquire knowledge through on-the-job training, including new product development, service bulletins, computer-based training, and service issues.
Complete work tickets, timesheets, and electronic communications thoroughly, accurately, and on time.
Use a hand-held computer to complete customer paperwork and invoicing requirements.
Maintain and manage truck inventory accurately and orderly, and follow vehicle maintenance program guidelines where applicable.
Identify and use standard trade tools, including refrigerant recovery equipment.
Develop and maintain excellent customer relations and professionally explain equipment and system malfunctions using correct terminology.
Service conventional refrigeration systems, parallel rack systems, walk-in coolers, and other commonly used supermarket and convenience-store refrigeration units with direction from a Master or Lead Service Technician.
Read and understand temperature and pressure charts.
Conduct basic electrical troubleshooting and refrigeration-cycle diagnostics.
Safely handle R290 refrigerant and other hazardous materials, including dry nitrogen.
De-ice case and walk-in evaporator coils, replace fan motors, and wash condenser coils.
Perform basic system evacuation and charging, system pump down, and system defrost.
Perform additional duties as assigned.

Benefits

Bi-annual performance-based bonuses.
Paid training and access to online training videos.
Paid drive time, including overtime.
22 days paid off: 10 vacation days and 12 company holidays.
Company vehicle provided.
On-the-job, hands-on training opportunities, including electrical and mechanical theory and model-based training.
Sign-on bonus available.
Medical, dental, vision, and prescription plans.
Health Savings Account and Flexible Spending Account options.
Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
401(k) plan with company matching contributions and immediate vesting.
Paid time off, stewardship, and parental leave.
Tuition reimbursement for job-related courses after six months of service.
Employee assistance program, virtual health management, chronic condition, and tobacco cessation programs.