IIH, Qualified Professional

CTSHealth•Hickory, NC

About The Position

The IIH-Qualified Professional (IIH-QP) is a member of the treatment team who supports clients and collaborates on developing and implementing goals in each client’s person-centered plan (PCP). The role provides intensive therapeutic services and supports to reduce symptoms and improve skills so clients can function effectively at home, in the community, and in educational environments. Family sessions must comply with the IIH service definition in Clinical Coverage Policy No. 8A. The IIH-QP builds and maintains rapport with clients, caregivers, and other service providers. Therapeutic activities focus on living skills, self-management, and behavioral management, including areas such as anger management, social skills, communication, and problem solving. The role also provides first-responder crisis support as indicated in the PCP, coordinating with the IIH team to ensure coverage 24 hours a day, 7 days a week, 365 days a year. The position is located at the NC Clinic in Hickory, North Carolina, and may require travel of up to 25%.

Requirements

Meet Qualified Professional (QP) status requirements under 10A NCAC 27G.0104 through experience serving the specific population and a bachelor’s degree in a human services field, or through other acceptable degrees and combinations of experience with the population served.
Bachelor’s degree in a human services field or another acceptable degree-and-experience combination.

Responsibilities

Collaborate with the client and treatment team to develop and implement the client’s PCP according to therapeutic needs.
Provide intensive services to reduce symptoms and improve functioning at home, in the community, and in educational settings.
Build supportive and therapeutic relationships with clients, caregivers, and other providers involved in the client’s care.
Monitor psychiatric symptoms and self-management behaviors, encourage positive behavior, and provide supportive therapeutic interventions and activities.
Engage clients during each session and deliver the required billable contact hours at the appropriate frequency under Clinical Coverage Policy No. 8A.
Communicate promptly with the IIH therapist and implement clinical interventions, services, and activities that support behavioral and skills development.
Submit accurate service notes within agency timeframes.
Assist with case management and linking activities to help clients obtain needed services and supports; monitor natural supports and client progress or regression, and report as needed.
Support transitions and planned or unplanned discharges while protecting client rights, health, safety, and therapeutic relationships.
Coordinate with the IIH team to provide 24/7/365 coverage and first-responder support under Clinical Coverage Policy No. 8A.
Cooperate with other involved agencies, services, and programs to meet client and agency needs.
Follow CTS Health policies, procedures, and Code of Conduct, and maintain confidentiality.
Attend team-planning and training meetings, scheduled supervision, and annual performance reviews.
Follow the chain of command when addressing problems or needs.
Monitor the safety of self and clients, and report incidents, issues, and concerns to the IIH Team Lead by the close of the workday in which they occur.
Perform other duties assigned by authorized personnel or through the CTS Health chain of command.