Qualified Professional

RHA Health Services, LLC • Burnsville, NC

4d

About The Position

The Qualified Professional (QP) is a key member of the interdisciplinary team within an Intermediate Care Facility (ICF), coordinating, monitoring, and supporting person-centered services for people with intellectual and developmental disabilities. The QP ensures individualized Person-Centered Plans (PCPs) are developed and implemented, supports admissions and transitions, and manages referrals and intake to help maintain full bed occupancy.

As the primary care coordinator, the QP works with individuals, families, guardians, nursing, direct support staff, clinical specialists, and administrators to align services with each person's goals, preferences, and support needs. The role emphasizes independence, well-being, inclusion, and regulatory compliance. The posting also seeks someone with 3 to 4 years of experience in program development and staff retention.

The position is based in Burnsville, North Carolina, and lists an annual salary of $60,000. The role may include supervisory responsibilities depending on the size and scope of the program.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Special Education, or a related field.
• At least 2 years of experience working with individuals with intellectual and developmental disabilities in North Carolina; at least 1 year in Tennessee. One year of experience is required if the candidate has a master’s degree.
• Experience developing, writing, and implementing Person-Centered Plans.
• Working knowledge of ICF regulations, person-centered planning principles, and applicable Medicaid/HCBS rules.
• Excellent communication, organizational, and documentation skills.
• Valid driver’s license, auto insurance, and reliable transportation.
• Must be at least 18 years of age.
• Ability to regularly lift and carry up to 20 pounds and occasionally pull at least 40 pounds.
• Ability to squat, kneel, crawl, crouch, climb, and stoop; handle or operate objects, tools, or controls; and stand and walk for extended periods.
• Ability to demonstrate CPR proficiency from floor level, including working on hands and knees, bending, standing, and lifting.
• Close, distance, and peripheral vision; ability to talk and hear. The talk-and-hear requirement does not apply to Deaf and Hard of Hearing Programs.
• For Deaf and Hard of Hearing Programs only, fluency in American Sign Language (ASL) is required.
• Pre-employment screening includes a criminal background check, registry checks, drug testing, and education verification and other credentialing based on position requirements. Employment history or references may be required. For positions requiring driving, proof of driver's license, insurance, and vehicle may be required when transportation is provided.

Nice To Haves

• Master’s degree preferred.
• Three to four years of experience in program development and staff retention.

Responsibilities

• Lead intake and admissions, including pre-admission screenings, meet-and-greet visits, and program compatibility decisions.
• Coordinate admission requirements and documentation to support timely, smooth transitions into the facility.
• Develop the initial Person-Centered Plan upon admission in collaboration with the interdisciplinary team.
• Track vacant beds and support referral development and follow-up to promote timely occupancy.
• Coordinate interdisciplinary team meetings, including scheduling, facilitation, and documentation in accordance with applicable timelines.
• Interview individuals served to understand their needs, goals, and preferences, and translate the information into person-centered goals.
• Supervise development and implementation of PCPs based on assessments, observations, and input from individuals and their support networks.
• Monitor service delivery for consistency with PCPs and assess progress toward personal, clinical, and functional outcomes.
• Visit homes, day programs, and other service locations to assess PCP implementation and service quality.
• Monitor home cleanliness, appearance, safety, opportunities for engagement, and community integration.
• Review audits, state surveys, and quality-assurance data and participate in corrective-action planning as needed.
• Communicate with families, legal guardians, and external stakeholders about service planning and delivery.
• Advocate for the rights and perspectives of individuals served in decisions about their care.
• Complete timely and accurate documentation in accordance with Medicaid, ICF, and company requirements.
• Participate in training, compliance reviews, and team meetings.
• Perform other assigned duties supporting the health, safety, and well-being of individuals served.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees only.
• Health and insurance benefits for full-time employees only.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level