Service Technician - Ag - Humphrey
About The Position
As a Service Technician, you will conduct basic diagnostics, service repairs, and maintenance on customer- and dealer-owned agricultural and turf equipment, including established Ag Management Solutions products. You may also provide in-field service to customers, with occasional guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. The role includes ongoing technical training and self-directed learning, diagnosing and supporting machine systems including Precision Ag technology, maintaining vehicles, inventory, tools, and equipment, and keeping the work area clean and organized. You will follow safety rules, complete paperwork accurately and on time using ExpertServices, track time and materials, and provide excellent customer service while upholding a positive dealer image. Performance expectations include targeting an effective labor rate of approximately $160, maintaining at least 85% labor performance, spending at least one hour per week working alongside a mentor, and completing assigned training.
Requirements
- Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair agricultural and turf equipment.
- Ability to perform basic repairs and maintenance using specialized tools and equipment and following Technical Manual procedures.
- Familiarity with Service Center and basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- At least 1 year of experience performing service repairs.
- Strong oral and written communication skills.
- Ability to repeatedly lift at least 75 lbs.
- Basic Service Technician certification.
- High school diploma or equivalent experience.
- Valid driver's license.
Nice To Haves
- John Deere Service Technician certification.
- Associate's degree.
- Forklift license.
Responsibilities
- Conduct basic diagnostics and repairs on agricultural and turf equipment, including established Ag Management Solutions (AMS) products.
- Participate in Service EDUCATE Training programs and pursue self-training using dealership tools and resources.
- Stay current on products and develop technical and product knowledge through dealership and manufacturer training and on-the-job learning.
- Diagnose and support machine systems, including Precision Ag technology.
- Maintain vehicles, inventory, tools, and equipment.
- Keep the work area clean and organized and perform tasks neatly.
- Follow all safety rules and regulations during work assignments.
- Complete required paperwork and forms accurately and on time using ExpertServices.
- Track time accurately on a timecard and account for materials used.
- Deliver excellent customer service and uphold a positive dealer image.
- Meet or exceed the effective labor rate goal, targeting approximately $160.
- Maintain a minimum of 85% labor performance.
- Spend at least one hour per week working alongside a mentor.
- Complete and stay current on all assigned training.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k) and Roth Retirement Savings with employer match
- Life insurance
- Disability insurance
- Performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
