Service Technician, Pre-Owned Equipment Sales

Hexagon Geosystems • Duluth, GA

6d • Onsite

About The Position

Leica Geosystems, part of Hexagon, is hiring a Service Technician at its Duluth, Georgia facility to maintain, repair, and upgrade pre-owned surveying equipment and other Leica Geosystems or third-party equipment in preparation for sale. Equipment may include GPS, TPS, construction lasers, computers, and software. Training and certification will be provided by Leica Geosystems. The role reports directly to the Certified Pre-Owned Equipment Center (CPEC), which establishes and manages work priorities, assignments, and performance expectations.

The technician performs service diagnostics, prepares repair estimates, carries out assigned repairs, and completes adjustments, cleaning, and preparation tasks for certified pre-owned inventory. The position also involves reviewing diagnostic programs and results, recommending service needs, providing technical support to service, customer support, and sales personnel, and assisting customers with service-related inquiries as directed by CPEC. The employee must follow Leica Geosystems and CPEC service protocols, quality standards, documentation requirements, and safety procedures. Some travel for training may be required, but travel is generally minimal after initial training.

The position is generally performed at a workbench, with sitting, telephone communication, and computer work for most of the day. The work environment is a business office with moderate noise from computers, printers, and light traffic, and no exposure to fumes, outdoor weather, or toxic chemicals. The role involves handling items up to 50 pounds and occasionally lifting items weighing 50–100 pounds.

Requirements

• Associate degree (AA) in Electronics or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business information, procedure manuals, and service protocols.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to work with mathematical concepts including probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations.
• Ability to gather information, diagnose technical problems, and apply solutions.
• Strong computer skills, including software and hardware installation, configuration, and troubleshooting under Windows.
• Proficiency with Microsoft Office, specifically Excel, Word, and PowerPoint.
• Ability to sit, reach for materials, use hands to handle and feel work items, and communicate with others.
• Ability to lift items up to 50 pounds; some lifting of items weighing 50–100 pounds is required.
• Vision ability to adjust focus or adjust an object to bring it into sharp focus.

Nice To Haves

• Bilingual skills may be required for certain positions or locations.

Responsibilities

• Perform service diagnostics and prepare repair estimates in accordance with CPEC priorities and procedures.
• Repair equipment as assigned and directed by CPEC.
• Complete equipment adjustments, cleaning, and preparation tasks for certified pre-owned inventory.
• Review diagnostic programs and results, identify service needs, and provide recommendations to CPEC.
• Provide technical support to service, customer support, and sales personnel as coordinated through CPEC.
• Assist customers and respond to service-related inquiries within the scope and direction provided by CPEC.
• Follow Leica Geosystems and CPEC service protocols, quality standards, documentation requirements, and safety procedures.
• Perform other job-related duties as requested by the supervisor.

Benefits

• Paid Time Off
• 401(k) matching up to 6% of compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Healthcare FSA and HSA
• No-cost life insurance
• Optional accident, critical illness, hospital care, accidental death and dismemberment, and short- and long-term disability insurance at reduced or negotiated costs
• Tuition reimbursement
• Commuter benefits
• Pre-paid legal counsel
• Low-cost identity protection
• Employee and Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree