Automotive Pre-Owned Service Technician

LaFontaine Subaru•Commerce Twp, MI

About The Position

The Automotive Pre-Owned Service Technician performs vehicle repair and maintenance as assigned, following dealership and factory standards. The role is open to technicians, trainees, and apprentices. Compensation is based on experience and certifications, with a tiered pay plan tied to flagged hours and a longevity bonus program. The position includes a four-day work week, warranty book time at 1.5 times, and opportunities to participate in a monthly technician-hours-turned contest. Technicians receive repair orders from the dispatcher, complete authorized work efficiently and accurately, diagnose malfunctions, document repairs, and road-test vehicles to confirm repairs address customer concerns. They coordinate with the Parts Department, advise service advisors about additional or unnecessary work and timing issues, maintain vehicle cleanliness, perform quality checks, attend training, and stay current with factory technical bulletins. They are also expected to follow safety and housekeeping procedures and applicable regulations. The employer is LaFontaine Automotive Group, founded in 1980. The group reports 54 retail franchises, 9 collision centers, 34 Michigan retail locations, and nearly 2,500 employees. Its mission is to build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience. The company describes its core values as Accountability, Responsibility, Respect, Communication, Teamwork, and Passion, and states that it is an equal opportunity employer.

Requirements

High school diploma or GED.
Michigan Mechanic Certification.
Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company production and quality standards.
Ability to determine management, production, and quality requirements by asking questions and listening.
Ability to interact well with others and be a positive influence on employee morale.
Ability to follow lawful directions, work rules, procedures, and confidentiality policies.
Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

Technician experience and state and/or A.S.E. certifications are considered in determining compensation; trainees and apprentices are also welcomed.

Responsibilities

Perform vehicle repair and maintenance work as assigned in accordance with dealership and factory standards.
Receive repair orders from the dispatcher and take them to the stall area.
Complete repair-order work efficiently and accurately in accordance with dealership and factory standards.
Diagnose the cause of malfunctions and perform repairs as authorized.
Communicate with the Parts Department to obtain needed parts.
Tag and save parts, and turn them in when work is under warranty or when requested by the customer.
Immediately advise the service advisor if additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document work performed.
Road-test vehicles to confirm that repairs address customer complaints.
Quality-check completed work.
Attend training classes and keep abreast of factory technical bulletins.
Ensure customers’ vehicles are kept clean.
Administer safety and housekeeping policies and procedures.
Follow federal, state, and local regulations governing service repair work.
Follow lawful supervisor directions, work rules, procedures, and confidentiality policies.
Work evening, weekend, and holiday hours as required.
Promote customer satisfaction and contribute positively to employee morale.