Service Technician ( Hourly + Commission)
About The Position
Aquarius Home Services is hiring a Service Technician to provide water treatment service to customers. The technician prepares for service calls, evaluates water quality and equipment functionality, identifies issues, recommends suitable solutions, and performs maintenance and repairs. The role emphasizes customer education, clear communication, accurate service documentation, and leaving work areas clean and organized. Technicians also collaborate with support departments and stay current with industry developments and best practices. The position offers hourly pay plus commission, with unlimited commission. Aquarius describes itself as a family-owned and operated provider of water treatment, heating, cooling, plumbing, and electrical services, with 17 offices and more than 260 teammates serving Minnesota and Wisconsin.
Requirements
- Strong problem-solving skills.
- Excellent communication and customer service abilities, with a consultative approach to service.
- Attention to detail and organization to ensure consistent documentation and work quality.
- Ability to work independently while following a structured service system.
- Ability to read and write English well enough to accurately prepare invoices, timecards, and proposals.
Nice To Haves
- Previous experience in water treatment service or a related technical field.
Responsibilities
- Prepare for service calls by ensuring necessary tools, materials, and knowledge are ready before arriving at job sites.
- Build rapport with customers through professionalism, empathy, and expertise in water treatment solutions.
- Evaluate water quality and equipment functionality, involving customers in the process to provide transparency and education.
- Identify potential water treatment issues and recommend solutions tailored to customer needs and preferences.
- Explain service findings clearly and offer multiple options to help customers make informed decisions.
- Perform maintenance and repairs on water treatment equipment accurately and efficiently.
- Maintain cleanliness and organization, leaving work areas in excellent condition after service.
- Document services performed and maintain accurate records for customer history and future recommendations.
- Communicate and collaborate with Aquarius support departments.
- Keep current with industry advancements, products, and best practices to improve service delivery.
Benefits
- Health and dental coverage for employees and their families.
- Life and accidental death and dismemberment insurance.
- Short-term and long-term disability insurance.
- 401(k) company matching.
- Paid time off and paid holidays.
- Flexible weekly schedule.
- Career development, ongoing training, and growth opportunities.
- Paid volunteer program.
- Unlimited commission.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
