Hourly/Commission Sales

Farmers Home Furniture•Shelbyville, TN

About The Position

This role assists customers in selecting and purchasing home furnishings to meet established sales goals. The employee advises customers on merchandise quality, style, and value; supports sales execution and customer experience; and completes sales-related tasks such as verifying prices, calculating discounts, preparing sales orders, and maintaining customer and sales records. The position also involves merchandising and maintaining the assigned sales area, handling customer inquiries and concerns, arranging deliveries or pickups, and following company sales, display, service, and telephone standards. Other duties may be assigned, including assisting in other store departments.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to guide and assist others in applying procedures and standards.
Ability to operate equipment and tools requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving varied duties and frequent change.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Some tasks require perceiving colors or shades, sounds, depth, and visual cues or signals, and communicating orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Meet acceptable sales quotas established by weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings and help them select appropriate merchandise.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders.
Calculate sales discounts when preparing sales write-ups.
Prepare and place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise on counters and the sales floor to promote sales.
Stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve complaints about damaged or incorrect deliveries.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer and activity records in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Maintain sales records.
Review, process, respond to, distribute, forward, and file documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follow Display Standards, Customer Service Counter Standards, Telephone Standards, and Farmers Sales Floor Standards; actively engage customers through the S.W.I.N.G. program.
Enter assigned customer service issues in PQA.
Uphold and promote the company’s H.O.M.E. values.
Assist in other store departments and perform other related duties as required.