Hourly/Commission Sales

Farmers Home Furniture•Hinesville, GA

3d•Onsite

About The Position

The purpose of this classification is to assist customers in selecting and purchasing merchandise while achieving and maintaining established sales goals. The role advises customers about the quality, style, and value of home furnishings and helps identify appropriate items. It includes sales execution, merchandising, customer service, sales documentation, and support for pickup and delivery arrangements. The employee is expected to follow store standards and engage customers through the Farmers S.W.I.N.G. program, while upholding and promoting the company’s H.O.M.E. values. The position also includes maintaining an orderly sales area, handling customer inquiries and complaints, recording customer activity in the CRM system, assisting with credit applications, attending sales meetings, and completing related duties in other store departments as needed. The work may involve moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects weighing 12–50 pounds. Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals. Farmers Furniture is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and compare findings with established standards.
Ability to guide and assist others with applying procedures and standards to specific situations.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use a wide variety of reference and descriptive information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity in situations involving predefined duties and frequent change.
Ability to exert moderate physical effort, including some combination of climbing, balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and discriminate colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to work with possible exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintain an acceptable sales quota in accordance with weekly, monthly, and annual store goals.
Advise customers on the quality, style, and value of home furnishings merchandise and help them select appropriate items.
Develop expertise in customer experience and sales execution to meet customer needs.
Verify prices and ensure each item is accounted for on sales orders.
Calculate sales discounts when preparing sales write-ups.
Prepare or place merchandise tags, including tags for sales promotions.
Set up advertising displays and arrange merchandise to promote sales; stock shelves, counters, tables, and other sales areas.
Load customer pickups as needed and obtain customer signatures on pickup receipts.
Attempt to resolve customer complaints about damaged or incorrect delivery merchandise.
Make sales prospecting calls using telemarketing techniques and maintain accurate customer records and activity in the CRM system.
Handle customer inquiries in person and by telephone.
Attend scheduled sales meetings.
Inspect and maintain the assigned sales area for cleanliness and orderliness; clean shelves, counters, and floor displays.
Assist customers with credit applications and answer questions about company or store policies and procedures.
Arrange delivery or pickup times with customers and document them appropriately.
Compose and send thank-you notes to customers.
Keep sales records.
Review, process, respond to, distribute, forward, and file documentation and reports, and take other appropriate action.
Operate a personal computer, calculator, copy machines, telephone, and other equipment as necessary.
Follow Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with Farmers Sales Floor Standards and actively engage customers through the S.W.I.N.G. program.
Enter customer service issues in PQA as assigned.
Uphold and promote the H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit.
Assist in other store departments as required and perform other related duties.