Hourly/Commission Sales

Farmers Home Furniture•Fort Valley, GA

7h•Onsite

About The Position

This classification performs work associated with helping customers select and purchase merchandise to achieve and maintain established sales goals. The role advises customers on the quality, style, and value of home furnishings; supports the sales process and customer experience; maintains sales records and customer information; and helps keep the assigned sales area organized and properly stocked. The position may also assist in other store departments as required.

Requirements

High school diploma or GED.
Six months of practical retail sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Ability to review, categorize, prioritize, and analyze data and apply established standards.
Ability to provide guidance, assistance, and interpretation of procedures and standards.
Ability to operate equipment, machinery, tools, or materials requiring complex and rapid adjustments.
Ability to use varied reference and descriptive information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to follow written, oral, or diagrammatic instructions and exercise independent judgment in semi-routine work.
Ability to exercise judgment, decisiveness, and creativity while performing varied duties in changing situations.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and occasional lifting, carrying, pushing, or pulling of objects weighing 12–50 pounds.
Some tasks require the ability to perceive colors or shades, sounds, depth, and visual cues or signals, and to communicate orally.
Essential functions may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents or chemicals.

Responsibilities

Maintains sales quotas established by weekly, monthly, and annual store goals.
Advises customers about merchandise quality, style, and value and helps them select appropriate items.
Develops expertise in customer experience and sales execution to meet customer needs.
Verifies prices and that all items are accounted for on sales orders; calculates applicable discounts.
Prepares or places merchandise tags, including tags for sales promotions.
Sets up advertising displays and arranges merchandise to promote sales; stocks sales areas.
Loads customer pickups as needed and obtains customer signatures on pickup receipts.
Attempts to resolve customer complaints about damaged or incorrect deliveries.
Makes sales prospecting calls using telemarketing techniques and maintains accurate customer records and activity in the CRM system.
Handles customer inquiries in person and by telephone.
Attends scheduled sales meetings.
Inspects and maintains the assigned sales area for cleanliness and orderliness, including cleaning shelves, counters, and floor displays.
Assists customers with credit applications and answers questions about company or store policies and procedures.
Arranges delivery or pickup times with customers and documents them appropriately.
Composes and sends customer thank-you notes.
Keeps sales records and processes, distributes, files, maintains, or otherwise acts on documentation and reports as appropriate.
Operates a personal computer, calculator, copy machines, telephone, and other equipment as needed.
Follows Display Standards, Customer Service Counter Standards, and Telephone Standards.
Complies with Farmers Sales Floor Standards and actively engages customers through the S.W.I.N.G. program.
Enters assigned customer service issues in PQA.
Upholds and promotes the H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Assists in other store departments and performs other related duties as required.