Service technician

Hendrick Automotive Group•Charlotte, NC

24d•Onsite

About The Position

The Service Technician is responsible for identifying necessary vehicle service and performing repair, service, and maintenance work. The position has no direct supervisory responsibilities and is performed primarily in the dealership service area. The technician examines customer vehicles, identifies repairs and maintenance needs, estimates repair costs, performs and documents work, and requests necessary parts. Services must be completed efficiently and in accordance with dealership and manufacturer guidelines. The technician maintains a clean, organized, and safe work area; follows safeguards, company policies, and applicable safety rules; records work hours accurately; participates in required training; and maintains customer satisfaction at or above company standards. The role requires regular, predictable attendance. Scheduled shifts may include evenings, weekends, and holidays. Work involves moving around vehicles, working in various physical positions, and safely operating power tools and test equipment. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions, and frequently interacts with customers, service advisors, and the service manager.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
Basic arithmetic ability, including addition, subtraction, multiplication, and division.
Ability to apply common-sense reasoning, handle standardized situations, and understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the described standing, walking, hand use, reaching, and bending, kneeling, crouching, or crawling activities.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate repair costs.
Perform vehicle repairs and maintenance.
Document services performed.
Complete services efficiently and according to dealership and manufacturer guidelines.
Request necessary parts.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, dealership policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s Core Values.
Perform other duties as assigned.