Service Technician - Warehouse Associate

Advanced Input Systems•Paradise, NV

11d•Onsite

About The Position

The Service Technician - Warehouse Associate spends approximately 80% of their time supporting the repair team with returned printed circuit boards (PCBs) and button assemblies under the direction of a technician or engineer. The remaining 20% is devoted to warehouse work at Gamesman’s Las Vegas location, including receiving, stocking, picking, packing, and shipping buttons, reels, LED components, and assemblies. The role is suited to someone who enjoys hands-on work, pays close attention to detail, and wants to develop electronics repair skills on the job.

Requirements

High school diploma or GED.
Proven experience servicing and repairing electronic and mechanical assemblies, including PCB soldering and rework.
Ability to read Specification Sheets, BOMs, schematics, and assembly drawings.
Strong troubleshooting skills and experience using test equipment and tools.
Knowledge of the service and repair lifecycle, including handling RMAs and returning items to working condition.
Understanding of shipping and receiving processes, including order printing, packing, and deliveries.
Ability to work with minimal supervision, manage multiple deadlines, and train new employees.
Strong organization, documentation, and communication skills, with close attention to detail and quality.

Nice To Haves

Previous service technician experience with electronic systems or complex machinery.
IPC-A-610 or J-STD-001 training or certification.
Experience with slot machines or gaming equipment.
Experience with Intelex and an ERP system such as SyteLine.
Forklift certification.

Responsibilities

Receive customer RMA items, verify them against paperwork, and inspect returned PCBs, button assemblies, and LED boards.
Troubleshoot electronic and mechanical faults using schematics, assembly drawings, Specification Sheets, and BOMs.
Repair RMAs to “as new” condition, including soldering and component replacement to IPC workmanship standards.
Assemble, modify, rework, and inspect units following verbal and written instructions.
Run diagnostics and functional tests using test equipment, fixtures, and tools.
Document repair details, parts used, and failure trends in Intelex and the ERP system.
Work with minimal supervision and partner with the department Lead to meet repair deadlines.
Conduct complex troubleshooting and preventive maintenance on department machines and equipment.
Collaborate with Quality on product issues, recommend process improvements, and train new employees.
Follow ESD precautions when handling electronic assemblies.
Verify inbound shipments, including freight from the Shenzhen factory and UK headquarters, against purchase orders.
Pick, pack, and ship orders to OEM customers and distributors using ESD-safe packaging.
Prepare shipping documents and coordinate pickups with freight carriers and parcel services.
Process ERP inventory transactions and perform cycle counts.
Safely load and unload vehicles and keep the warehouse clean, organized, and safe.