Service Technician III

ITW•Medford, OR

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. This role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and demonstrated complex troubleshooting experience. The technician may plan and lead advanced installations and performs maintenance, diagnostics, repairs, and preventative maintenance on equipment. The routine schedule may include on-call, after-hours, holiday, and weekend repair support. The position has no direct or indirect supervisory responsibilities. The technician supports customer experience and branch financial objectives, documents work, follows safety procedures, maintains current knowledge of products and the industry, supports new product introductions, and is responsible for assigned company assets such as a vehicle, tools, and inventory. Work takes place at an office facility and customer locations, including commercial kitchens, with travel requirements of up to 50%.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
Ability to interpret schematic diagrams and read and interpret service manuals and mechanical diagrams.
Knowledge of equipment sequences of operation for multiple operating modes.
Knowledge of state-specific and federal regulations related to combustion emissions.
Skill in using tools and equipment such as basic hand tools, gauges, and meters.
Ability to understand safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and demonstrate crisis and conflict resolution skills.
Ability to self-motivate, take direction from senior technicians and management, adjust priorities, and manage concurrent tasks.
Ability to work extended hours when necessary; schedule flexibility may be needed to meet critical deadlines.
Ability to meet the physical demands of the position, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.
Ability to travel up to 50% of the time.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, which is highly desirable; examples include Accredited Certified Technician (CFESA, NATE, or Hobart) and EPA Certification.
Position- or location-dependent certificates and licenses.

Responsibilities

Install commercial food equipment using mechanical, electrical, pneumatic, gas, and/or refrigeration skills; plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for contract and time-and-material customers.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Apply knowledge of state-specific and federal regulations related to combustion emissions.
Complete and document preventative maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing a quality customer experience and generating leads.
Support new product introductions and maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory, and comply with safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove unsafe items from service until repaired or replaced.
Complete required safety training and follow safety and security procedures.
Provide data and leads to a supervisor and/or branch manager that may support customer-focused relationship and sales strategies.