Service Technician III
About The Position
Under general supervision, the Service Technician III performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting company products and services. The technician works under the direction of the Field Supervisor or General Manager. The position performs service and maintenance calls involving heating, air conditioning, ventilation, refrigeration, and related equipment. It includes diagnosing and repairing equipment, inspecting for potential problems, completing routine maintenance and cleaning, handling parts and equipment, documenting customer calls and collecting payments, and coordinating status and availability with dispatch. The technician also maintains company vehicles, tools, and stock, follows established procedures, and represents the company professionally.
Requirements
- High school diploma or GED, additional training, technical training certification, and at least 4 years of HVAC experience.
- Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
- EPA and safety certifications.
- Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
- Proficient mechanical aptitude and ability to operate necessary tools and equipment.
- Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
- Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
- Ability to install a basic duct fitting.
- Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
- Effective communication skills to resolve customer issues, complaints, or concerns.
- Effective time-management and organizational skills.
- Valid driver’s license with an acceptable driving record.
- Availability to work flexible hours and on-call shifts as needed.
- Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
- Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
- Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
- Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.
Responsibilities
- Perform residential and/or light commercial service and maintenance calls under general supervision.
- Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
- Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and accessories.
- Inspect and diagnose equipment to identify potential problems and help prevent premature breakdowns or callbacks.
- Complete routine maintenance and equipment cleaning as needed or required.
- Deliver and remove parts and equipment needed to complete service work.
- Record required customer-call information on a handheld device; complete forms and paperwork accurately and on time; and collect customer payments.
- Communicate with dispatch while on duty to provide accurate activity and availability updates.
- Deliver excellent customer service and sustain high levels of customer satisfaction.
- Promote products and services, and contact the Sales and Service Coordinator with details of replacement-product sales leads from customer visits.
- Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
- Represent the company professionally, honestly, and ethically in business matters and activities.
- Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
- Perform similar or other duties as needed or assigned.
- Maintain regular, reliable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
