Service Technician III - Repair Service

SouthernCarlson, Inc.•Kansas City, KS

1d•Onsite

About The Position

SouthernCarlson is hiring a Service Technician III in Kansas City, Kansas. The role focuses on troubleshooting, diagnosing, and repairing complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns. Some complex repairs may take three to four hours. Approximately 15% of the role is spent repairing smaller tools such as nail guns and staple guns. The technician demonstrates equipment operation and trains customers on daily maintenance, completes customer orders and service requests, and submits work orders, parts orders, timesheets, and other appropriate documentation. The role works closely with the sales team to troubleshoot customer concerns and identify solutions, while providing professional, high-quality service and maintaining productivity. SouthernCarlson describes itself as a North American distributor of construction and packaging tools, fasteners, jobsite supplies, and related services. The company emphasizes customer service, urgency, trust, and continuous improvement. Compensation is a competitive hourly wage based on experience, plus a $1,000 sign-on bonus paid in two installments: $500 after 60 days and $500 after six months. The position is full-time, Monday through Friday. Offers are contingent on a successful background check and drug screening.

Requirements

Strong mechanical skills and abilities.
Customer-service orientation.
Strong organizational skills and attention to detail.
Ability to learn quickly and retain knowledge.
Basic computer skills.
Ability to lift 50 pounds of customer product regularly and up to 100 pounds occasionally.
High school diploma or equivalent.

Nice To Haves

Experience in construction, small engine repair, or pneumatic or electric power tool repair is preferred.
Experience in the construction or industrial supply industry is helpful.

Responsibilities

Troubleshoot, diagnose, and repair complex machinery and equipment, including electrical systems, small engines, nail guns, and staple guns.
Perform complex equipment repairs that may take three to four hours to complete.
Spend approximately 15% of work time repairing smaller tools, including nail guns and staple guns.
Demonstrate proper equipment operation and train customers on daily maintenance.
Complete customer orders and service requests regularly.
Complete and submit work orders, parts orders, timesheets, and other appropriate documentation.
Communicate and collaborate with the sales team to troubleshoot issues and determine solutions for customer concerns.
Interact professionally with customers while delivering high levels of service, quality, and productivity.