Service Technician II

FirstKey Homes • Charleston, SC

2d • Onsite

About The Position

The Service Technician II maintains the quality, safety, and habitability of homes managed by FirstKey Homes. The position completes resident maintenance requests, performs repairs, and helps keep homes in excellent condition. Technicians work independently and as part of a team across plumbing, electrical, HVAC, appliance, and general home maintenance tasks. The role involves extensive travel throughout an assigned market using a company-provided vehicle and company-provided tools, materials, and inventory. Success requires timely, high-quality repairs and strong customer service to residents.

The position includes indoor and outdoor work in varied weather, frequent physical activity, and exposure to hazards such as electrical systems, construction environments, chemicals, and power tools. About 90% of the time is spent at homes performing maintenance and repairs or commuting between properties. Evening, weekend, and on-call availability is required as needed.

Requirements

• High school diploma or equivalent.
• Strong background in residential construction, maintenance, and remodeling across multiple trades.
• Experience repairing and maintaining plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
• Valid driver’s license, auto insurance, and reliable, work-appropriate transportation for extensive field travel.
• Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.
• Experience reading, writing, and evaluating project specifications and scopes of work.
• Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.
• Ability to use mobile devices such as iPads and smartphones, and maintenance management software to receive work orders, document repairs, and communicate with teams.
• Knowledge of residential construction materials, methods, and tools.
• Familiarity with HVAC, plumbing, electrical, and appliance repair, troubleshooting, and maintenance practices.
• Understanding of preventive maintenance, routine inspections, and proactive measures to reduce major repairs.
• Ability to assess and respond to resident needs while providing a positive customer experience.
• Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in field operations.
• Ability to diagnose and resolve maintenance issues efficiently using logic and reasoning.
• Hands-on ability to diagnose and repair home systems and appliances, and select appropriate tools and equipment.
• Ability to manage workload, prioritize service requests, and communicate effectively verbally and in writing.
• Safety-oriented, detail-focused, cooperative, dependable, capable of working independently with minimal supervision, adaptable, solutions-focused, and committed to a strong work ethic.
• Availability for evenings, weekends, and on-call rotations as needed.
• Ability to perform frequent standing, walking, climbing stairs, bending, kneeling, and lifting up to 50–100 pounds, and to work indoors and outdoors in varied weather conditions.

Nice To Haves

• Previous experience in multi-family or single-family home maintenance.
• Hands-on experience with drywall, texturing, painting, and basic mechanical systems such as HVAC, electrical, plumbing, and roofing.
• HVAC, Environmental, Mold, or other industry-related certifications.
• Prior experience in general trades, construction, property management, or renovation work.
• Familiarity with preventive maintenance programs and property inspections.
• Training or coursework in building maintenance, construction management, or a related field.

Responsibilities

• Ensure maintenance and repairs comply with company policies, building codes, and applicable state and federal regulations, including OSHA, EPA, ADA, Fair Housing, and HAZCOM.
• Identify and promptly report hazards or unsafe conditions.
• Maintain, repair, and safely operate tools and equipment in compliance with safety protocols.
• Respond to residents courteously and professionally and resolve service requests promptly.
• Prioritize maintenance requests according to urgency and impact on resident comfort and safety.
• Inspect assigned properties regularly, identify potential issues, and perform preventive maintenance.
• Perform routine and emergency repairs to plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
• Maintain accountability for fleet vehicles, parts, tools, and supplies, ensuring items are available for routine and emergency repairs.
• Complete service requests professionally and on time to maintain property conditions and protect company assets.
• Perform other duties assigned by the manager based on company needs.
• Maintain the fleet vehicle, tools, and equipment to ensure readiness for travel and job performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED