SERVICE TECHNICIAN II

VERMEER GREAT PLAINS INC•Brookline, MO

4d•Onsite

About The Position

The Service Technician II is responsible for high-quality, effective equipment repair and for providing excellent customer service. The role requires professionalism and accurate, up-to-date records. Vermeer Great Plains is a 100% employee-owned authorized Vermeer equipment distributor serving Kansas, Oklahoma, and Western Missouri, with five branches and sales, rental, parts, and service support for several industries.

Requirements

Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or a related field, plus three years of technician experience in the heavy-equipment or industrial-equipment industry; or an equivalent combination of education and experience.
Vermeer Technician Certification.
At least one engine manufacturer certification.
Valid, unrestricted driver's license and ability to maintain it throughout employment.
Strong PC proficiency with MS Windows and MS Office Suite; CDK is required.
Demonstrated experience with hydraulic systems, electrical systems, electronics, pneumatics, diagnosing, and calibration.
Own and maintain the personal tools and toolbox required for the job.
Ability to safely operate industrial equipment, including forklifts and overhead hoists.
Mechanical and technical aptitude, strong problem-solving skills, and attention to detail.
Strong current electronic diagnostic capabilities and advanced working knowledge of equipment operations and mechanical functions.
Demonstrated safe work habits and strong customer service toward internal and external customers.
Ability to adapt to customers, suppliers, coworkers, and manufacturer's employees.
Ability to conduct oneself professionally, ethically, and reliably with minimal supervision.
Strong verbal and written communication skills, with the ability to communicate professionally, respectfully, and honestly.
Ability to lift at least 50 pounds and perform the listed physical activities throughout the workday.
Ability to work regularly in extreme weather, including wet or humid conditions, extreme cold, and extreme heat, and to tolerate moderate to high workplace noise.
Regular attendance is required.
Must be able to work overtime and/or weekends as needed.

Nice To Haves

Two or more years of Vermeer Technician experience is strongly recommended.
Bilingual ability is a plus.

Responsibilities

Service, repair, assemble, and recondition equipment as assigned.
Diagnose common problems and determine required repairs, seeking assistance when needed.
Research, identify, and order the correct repair parts using electronic parts manuals.
Estimate repair time and cost at a basic level.
Perform required inspections.
Maintain complete and detailed work records.
Maintain and care for shop tools, machines, and equipment.
Suggest additional repairs to the Service Manager.
Help keep the work area clean, neat, and safe.
Update the Service Admin on repair status through Modern, spreadsheets, and verbal communication.
Keep current with industry developments through continuing education, including factory and VGP service schools and individual development plans.
Follow safety rules, regulations, and company policies and procedures.
Perform other duties as assigned.