Service Technician II

ITW•Greenville, NC

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. Its Hobart Service network provides specialized service and supply-chain support to customers. The Service/Repair Technician 2 applies fundamental mechanical and electrical knowledge and troubleshooting experience to provide on-site support, including installation and service of commercial food equipment. The routine schedule includes on-call, after-hours, holiday, and weekend repair support when needed. The technician installs, maintains, diagnoses, and repairs commercial food equipment; performs and documents preventive maintenance; follows service diagrams, manuals, and safety procedures; and supports customer experience and branch objectives. The role is non-supervisory and includes responsibility for assigned company assets such as a vehicle, tools, and inventory. Work takes place at an office facility and customer locations, including commercial kitchens, with travel of up to 50% of the time.

Requirements

High school diploma or GED and 2–4 years of electrical and mechanical experience; or high school diploma or GED and 0–2 years of HVACR service experience with EPA certification; or a vocational certificate in HVACR.
Mechanical and electrical aptitude, including ability to operate and troubleshoot equipment.
Ability to use basic hand tools, gauges, and meters, and to read and follow service manuals.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentage calculations, and measurement conversions.
Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional demeanor, excellent telephone skills and etiquette, and ability to communicate orally with people inside and outside the organization.
Problem-solving, customer-service, crisis/conflict-resolution, time-management, and multitasking skills.
Ability to work independently, self-motivate, take direction from senior technicians and management, and collaborate with a team.
Ability to understand and follow safety guidelines and approach work with emphasis on safety, efficiency, and quality.
Ability to commit to extended hours when necessary and maintain attendance and punctuality.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and kneel, squat, bend, push, pull, and work in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate’s degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable; certificates and licenses are dependent on position and location.

Responsibilities

Install mechanical and electrical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or time-and-material basis.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation for multiple operating modes.
Complete and document preventive maintenance on mechanical and electrical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Provide on-call, after-hours, holiday, and weekend on-site repair support as needed.
Compile and summarize data for a supervisor and/or branch manager, including equipment, contract, and water-treatment leads.
Perform periodic visual safety inspections of vehicle and equipment, report defects, and remove unsafe items from service until repaired or replaced.
Complete required safety training and communicate with customers, colleagues, senior technicians, and management.
Prioritize regular workload, special tasks, and concurrent projects, adjusting priorities to complete work efficiently and on time.