Service Technician II

Service Experts Heating & Air Conditioning•Gilbert, AZ

About The Position

Under minimal supervision, the Service Technician II performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The role communicates with customers, answers questions, resolves problems, and works to ensure complete customer satisfaction while promoting company products and services. The position works under the direction of the Field Supervisor or General Manager. The technician performs service and maintenance calls; diagnoses, repairs, inspects, and maintains heating, air conditioning, ventilation, and refrigeration equipment; completes required documentation and collects customer payments; and coordinates with dispatch. The role also maintains company vehicles, tools, and inventory, follows safety requirements, and represents the company professionally. Other similar duties may be assigned. Regular, reliable attendance is required. The job description is not intended to be a complete list of responsibilities, duties, or required skills and may be reviewed and changed according to company needs. Service Experts is committed to workplace accessibility and will provide reasonable accommodations upon request for participation in the application and hiring process.

Requirements

High school diploma or GED, additional training, and 2 to 4 years of HVAC experience with technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment required for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a hand-held device and complete forms and paperwork accurately and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and notify the Sales and Service Coordinator about replacement-product sales leads generated during service visits.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically.
Report unsafe acts, conditions, hazards, policy or legal contraventions, injuries, and incidents as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Comply with safety procedures and applicable legislation; do not disable safety equipment or engage in conduct that could endanger others.
Participate in safety initiatives and provide input on plans to eliminate accident exposures.
Maintain regular, reliable attendance and perform other similar duties as assigned.