Service Technician II

Prime Residential Property Management LP•San Diego, CA

About The Position

Prime Residential is a multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. The Service Technician II maintains the community, responds to resident and community maintenance requests, and prepares vacant apartments for occupancy. The role supports the community’s cleanliness, appearance, functionality, and safety in line with Prime’s standards. The position is at Coral Bay, a 946-unit community. The regular schedule is Tuesday through Saturday, 9:00 a.m. to 6:00 p.m., with required participation in an on-call rotation. Target pay is $30.02 per hour, with eligibility for the Onsite Team Bonus Program.

Requirements

At least 2 years of related experience in residential property maintenance, such as painting, appliance repair, plumbing, or HVAC.
Valid driver’s license for operating community vehicles and/or golf carts.
Ability to participate in the shared, mandatory on-call rotation.
Technically proficient in residential property maintenance, with a hands-on approach and high standards.
Detail-oriented problem solver with ownership of work and sound decision-making skills.
Customer-service proficiency, including the ability to remain calm and professional with residents.
Punctual, determined, and eager to grow in property management.
Team-oriented, with an emphasis on customer service and strong relationships.
Ability to traverse property grounds, climb ladders, and work in confined spaces, including bending, stooping, and crawling, up to 25% of the time.
Ability to lift and move up to 25 lbs independently, 50 lbs with assistance, and 75–150 lbs using material-handling equipment.
Ability to work indoors and outdoors in all weather conditions, with occasional exposure to fumes or solvents.
Ability to perform repetitive reaching and scrubbing motions and operate tools with full finger dexterity.

Nice To Haves

Multifamily housing experience.
HVAC certification.

Responsibilities

Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC systems when properly certified, plumbing, pools, and safety equipment.
Prepare and update reports, work orders, and trackers.
Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
Perform routine fire and life-safety inspections and annual unit inspections.
Maintain accurate records of preventive maintenance, service requests, and apartment readiness using a mobile facilities application.
Respond to resident inquiries and service requests professionally and efficiently.
Keep the community free of unsafe conditions and promptly address issues.
Know the locations of utility shut-offs and be familiar with property layout maps.
Keep community grounds clean and report service needs.
Maintain inventory of spare parts and materials for common repairs.
Participate in the mandatory shared on-call rotation, including evenings, weekends, and holidays.

Benefits

Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
PTO and company-wide holidays.
Two floating holidays.
A day off for the employee’s birthday.
A paid day to volunteer.
Paid parental leave.
401(k) plan with potential company match.
Tuition reimbursement.
Exclusive housing discounts at Prime-managed properties.
Eligibility for the Onsite Team Bonus Program.