Service Technician II

ITW•New Orleans, LA

12d

About The Position

The Service/Repair Technician 2 provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires fundamental mechanical and electrical knowledge, demonstrated aptitude, and troubleshooting experience. Work includes routine on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, and repairs commercial food equipment; completes preventive maintenance; interprets schematics and operating sequences; and follows Hobart Service safety procedures. The position also supports customer experience and branch financial objectives, maintains knowledge of equipment and the industry, and is responsible for assigned company assets such as vehicles, tools, and inventory. The role has no supervisory responsibilities. Work is performed at an office facility and customer facilities, including commercial kitchens. The position may involve exposure to noise, heat, cold, slippery, wet, or dirty conditions, and travel of up to 50% of the time. Normal scheduled hours may cover early mornings, evenings, and weekends, with extended hours as needed.

Requirements

High school diploma or GED and 2–4 years of electrical and mechanical experience; or a high school diploma or GED and 0–2 years of HVACR service experience with EPA certification; or a vocational certificate in HVACR.
Mechanical and electrical aptitude, including the ability to operate and troubleshoot equipment.
Ability to use tools and equipment such as basic hand tools, gauges, and meters, and to read and follow service manuals.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentage calculations, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional customer-service demeanor and strong telephone etiquette; ability to communicate effectively and assist customers.
Ability to read and understand safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Ability to prioritize workload and concurrent projects, manage time, and adjust priorities quickly.
Ability to communicate orally with people inside and outside the organization and demonstrate crisis and conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Ability to commit to extended work hours when necessary to meet goals.
Ability to meet productivity standards and complete work in a timely manner.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push and pull, work in tight or confined spaces, and operate vehicles, heavy equipment, machinery, or power tools.
Ability to travel up to 50% of the time.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable; position or location dependent.

Responsibilities

Install mechanical and electrical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract or on a time-and-material basis.
Interpret and follow schematic diagrams and understand sequences of operation for multiple operating modes.
Complete and document preventive maintenance on mechanical and electrical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Compile and summarize data for a supervisor or branch manager to support customer-focused strategies and relationship development.
Perform periodic visual safety inspections of vehicles and equipment; report defects and remove affected items from service until repaired or replaced.
Complete required safety training.