Service Technician II

BH Management Services, LLC•Baton Rouge, LA

10d

About The Position

The Service Technician II is a key member of the Property Management team, providing an outstanding customer experience while helping control costs and expenses. The role inspects, troubleshoots, and repairs systems and components in Progress Residential single-family homes, along with other residential maintenance and repairs as needed. The technician handles scheduled and unscheduled or emergency preventive maintenance, inspections, and service requests. Work may involve electrical and plumbing systems, appliances, irrigation, structural and exterior features, flooring, roofing, lighting, fireplaces and gas fixtures, doors and windows, leaks, drywall and painting, and pool or spa areas. The role also diagnoses and troubleshoots basic HVAC issues, reports major repairs or replacements before spending funds, and promptly addresses unsafe property conditions. The position requires compliance with company policies and applicable state and federal regulations, as well as workplace safety and Fleet policies. The technician completes service requests professionally and on time, maintains regular attendance, and keeps the company vehicle and workspace organized and clean. This is a Safety Sensitive role.

Requirements

High school diploma or equivalent.
Valid driver's license in the working state.
At least 3 years of general service and maintenance experience, such as painting, plumbing, carpentry, electrical work, or drywall repair.
EPA Certification.
Must provide personal tools needed for ongoing residential service work.
Available for on-call service, weekends, and evenings as needed.
Ability to work under pressure and meet multiple, competing, and tight deadlines.
Ability to interact tactfully and professionally with residents, vendors, and contractors.
Strong organizational, communication, and interpersonal skills.
Ability to sit and stand for several hours at a time, climb stairs multiple times each day, and lift 50 pounds with ease.
Knowledge of applicable laws and EPA and OSHA regulations.
Honest, ethical, and able to handle matters confidentially.

Nice To Haves

Technical college or trade program education with HVAC certification.
At least 2 years of experience repairing residential appliances of all makes and models in customers' homes.
Ability to maintain, inspect, diagnose, troubleshoot, and repair or replace defective components on standard household appliances.
Ability to install residential appliances of all makes and models.
Previous experience in the single-family or multifamily rental industry.
Working knowledge of Microsoft Office and proficiency with handheld computers such as smartphones or iPads.

Responsibilities

Assess service situations promptly and determine appropriate steps to resolve requests while providing outstanding customer service.
Perform scheduled and unscheduled or emergency preventive maintenance, inspections, and service requests, including replacement or modification of equipment and systems.
Repair and maintain residential systems and components, including electrical, plumbing, appliances, irrigation, stairs, gates, fences, patios, railings, flooring, roofing, gutters, lights, ceiling fans, fireplaces, gas fixtures, doors, cabinets, windows, locks, leaks, drywall, paint, and pool or spa areas.
Diagnose and troubleshoot basic HVAC issues, including thermostats, batteries, and filters.
Report major repairs or replacements before incurring expenditures.
Monitor property conditions and immediately take steps to correct unsafe conditions.
Conduct business in accordance with company policies and procedures and applicable state and federal regulations.
Uphold workplace safety standards and practices and comply with Fleet policies and procedures.
Complete service requests professionally and in a timely manner.
Maintain regular attendance and punctuality.
Follow the Fleet vehicle maintenance schedule and keep the vehicle and workspace organized and clean.