Service Technician II

ITW•Detroit, MI

12d•Onsite

About The Position

The Service Technician II provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires fundamental knowledge and demonstrated mechanical and electrical aptitude, along with troubleshooting experience. Technicians support routine service needs and may be scheduled for on-call, after-hours, holiday, and weekend repairs. The scope and complexity of duties depend on the technician’s level and experience. This position has no direct or indirect supervisory responsibilities. The technician installs, maintains, diagnoses, and repairs commercial food equipment; completes preventive maintenance; follows safety procedures; and supports a quality customer experience and organizational financial objectives. The role requires maintaining current knowledge of the organization, industry, and equipment, and responsibly managing assigned company assets, including a vehicle, tools, and inventory. Work takes place at an office facility and customer facilities, including commercial kitchens. The position may involve exposure to noise, heat, cold, slippery, wet, and dirty conditions, and travel of up to 50% of the time. The schedule is normally during business hours but requires flexibility for critical deadlines and may include early mornings, evenings, nights, weekends, holidays, on-call coverage, and extended hours.

Requirements

High school diploma or GED and 2–4 years of electrical and mechanical experience; or high school diploma or GED and 0–2 years of HVACR service experience with EPA certification; or a vocational certificate in HVACR.
Mechanical and electrical aptitude, including the ability to operate and troubleshoot equipment.
Skill using tools and equipment such as basic hand tools, gauges, and meters, and ability to read and follow service manuals.
Ability to read and interpret standard service manuals and mechanical diagrams.
Knowledge of basic arithmetic, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional demeanor and strong telephone etiquette, with the ability to communicate effectively with people inside and outside the organization.
Problem-solving, customer-service, time-management, and crisis/conflict-resolution skills.
Ability to work independently, self-motivate, take direction from senior technicians and management, multitask, and adjust priorities quickly.
Ability to understand and follow safety guidelines and approach work with emphasis on safety, efficiency, and quality.
Ability to commit to extended work hours when necessary to meet goals.
Ability to lift up to 75 pounds; climb ladders; walk extensively; drive for extended periods; kneel, squat, bend, push, and pull; work in tight or confined spaces; and operate motor vehicles, heavy equipment, machinery, or power tools.
Ability to travel up to 50% of the time and accommodate a schedule that may include early mornings, evenings, nights, weekends, holidays, and extended hours.

Nice To Haves

Associate’s degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable; applicable certificates and licenses depend on position and location.

Responsibilities

Install mechanical and electrical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for contract and time-and-material customers.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment operating sequences across multiple modes.
Complete and document preventive maintenance on mechanical and electrical commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Provide a quality customer experience while supporting branch and organizational financial objectives.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Complete assigned work accurately and on time, meet productivity standards, and prioritize regular workload, special tasks, and concurrent projects.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Communicate with customers and colleagues, address problems, and provide information to supervisors or branch managers that supports customer-focused strategies.
Complete required safety training and follow safety guidelines.
Provide on-site repair support, including on-call, after-hours, holiday, and weekend coverage when scheduled or needed.