Service Technician II

Service Experts Heating & Air Conditioning•Tempe, AZ

About The Position

The Service Technician II performs routine and standard residential and/or light commercial service and maintenance work on heating, air conditioning, ventilation, and refrigeration equipment and related accessories. The role requires basic knowledge of work procedures and tools gained through experience and operates under general supervision. The technician diagnoses equipment and customer problems, completes repairs and maintenance, and aims to provide courteous, timely, accurate service and high customer satisfaction. The technician uses a handheld device to document customer calls, completes required paperwork, collects payments, communicates status and availability to dispatch, and shares replacement-product sales leads with the Sales and Service Coordinator. The role also involves maintaining company vehicles, tools, and stock; returning defective warranty parts; and representing the company professionally and ethically. The position includes responsibility for complying with company and legislative health and safety requirements, reporting hazards and incidents, using required personal protective equipment, and supporting safety initiatives. The work may involve varied indoor and outdoor conditions and accessing HVAC equipment in attics, basements, and crawl spaces.

Requirements

High school diploma or GED, with additional training.
At least 2 years of HVAC experience and required technical training certification.
Valid licenses or certifications required by applicable federal, state, provincial, or local regulations for the work area.
Required EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for addressing customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, and in a timely and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and test equipment to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, completely, accurately, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Report unsafe acts, conditions, hazards, policy or legal violations, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain required personal protective equipment.
Follow company safety procedures and applicable legislation; do not disable safety equipment or engage in conduct that may endanger others.
Participate in safety initiatives and provide input on plans to eliminate accident exposures.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.