Service Technician II - Crane

Ring Power•St. Augustine, FL

About The Position

The Service Technician II maintains and repairs machinery and equipment, working under the guidance of a qualified shop or field service technician on component disassembly, repair, reassembly, and testing. The role diagnoses and adjusts equipment failures, replaces defective parts, cleans and inspects components, and reuses parts where appropriate to control repair costs. The technician prepares repair estimates, parts requisitions, time cards, and service reports, and monitors expenses against estimates while alerting the lead person to potential cost overruns. The position requires maintaining job tools, company service literature, and awareness of technical changes, as well as using dealer computer systems to document work orders and related information. The technician is expected to work safely and keep company machines and equipment in good condition. The role involves regular exposure to changing work priorities and demanding physical and environmental conditions. Work is typically performed after regular business hours, with occasional requirements to work days, holidays, and weekends. The position has no supervisory responsibility, though the technician may temporarily assume the lead person position as needed.

Requirements

High school diploma or GED.
3–4 years of experience.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Completion of the standards outlined in the personnel achievement guideline, or determination by the lead person that the same qualification has been met based on division location.
Valid Class E Driver’s License.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to work with discretion in how tasks are completed, set priorities, and make decisions.

Nice To Haves

High school education including a specialized technical course, or equivalent years of experience as a Technician.

Responsibilities

Maintain the minimum set of tools required for job performance.
Work neatly, orderly, and safely while caring for and maintaining company machines and equipment.
Use dealer computer systems for work orders and other documentation.
Repair or replace defective machinery or equipment parts.
Disassemble components and clean parts properly.
Inspect components to maximize parts reuse and control repair costs.
Test, diagnose, and adjust equipment failures.
Create repair estimates and submit information supporting quotes and estimates.
Prepare requested parts requisitions, time cards, and service reports, ensuring they are legible, accurate, and sufficiently detailed for service accounting.
Work under the guidance of a qualified shop or field service technician to disassemble, repair, reassemble, and test components.
Monitor job expenses against repair estimates and inform the lead person of cost overruns before job completion.
Temporarily assume the lead person position when necessary.
Maintain personal company service literature and awareness of technical changes in the industry.
Perform other duties as assigned.
Follow and encourage safe work behavior.
Communicate clearly and keep relevant people informed about developments, progress, problems, and plans.
Gather, verify, analyze, and document relevant information; check work for accuracy and completeness.
Plan and organize tasks, schedules, priorities, and resources, adjusting plans based on input and changing needs.
Take initiative to resolve issues and make timely decisions, including in ambiguous situations.
Address internal and external customer concerns responsively and positively.
Take responsibility for ongoing personal learning and development of technical and professional skills.