Service Technician II - Crane

Ring Power Corporation•St. Augustine, FL

About The Position

The Service Technician II repairs and maintains crane machinery and equipment. The role works under the guidance of a qualified shop or field service technician in disassembling, repairing, reassembling, and testing components. The technician diagnoses equipment failures, repairs or replaces defective parts, cleans and inspects components, and reuses parts where appropriate to control repair costs. The position prepares repair estimates and accurate supporting documentation, monitors expenses against estimates, and informs the lead person of potential cost overruns. The technician maintains required tools and service literature, keeps current with technical changes, uses dealer computer systems for work orders and documentation, and performs work safely and in an orderly manner. The position requires a high school diploma or GED and 3–4 years of experience. A valid Class E Driver’s License and completion of the personnel achievement guideline standards, or equivalent qualification determined by the lead person, are required. Work is typically performed after regular business hours, with occasional daytime, holiday, and weekend work. The role has no supervisory responsibility. The physical and environmental conditions include frequent standing, walking, sitting, climbing, kneeling, and handling loads, as well as regular exposure to outdoor weather, heat, noise, vibration, mechanical hazards, fumes, dust, and oils.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid Class E Driver’s License.
Completion of standards outlined in the personnel achievement guideline, or determination by the lead person that the candidate meets the same qualification based on division location.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to work independently, use discretion in setting priorities and making decisions, and achieve desired outcomes.
Ability to work after regular business hours, with occasional workdays, holidays, and weekends.
Ability to perform the physical demands listed, including frequent lifting, pushing, and pulling of loads up to 25 pounds and occasional handling of heavier loads.
Ability to work in the stated environmental conditions, including exposure to outdoor weather, extreme heat or cold, noise, vibration, mechanical hazards, fumes, dust, and oils.

Nice To Haves

High school education including a specialized technical course, or equivalent years of experience as a technician.
Creativity and openness to new approaches in daily work.
Proactive pursuit of technical and professional learning and development.

Responsibilities

Maintain the minimum set of tools required for job performance.
Work neatly, orderly, and safely while caring for and maintaining company machines and equipment.
Use dealer computer systems for work orders and other documentation.
Repair or replace defective machinery or equipment parts; disassemble components, clean parts, inspect components, and reuse parts where appropriate to control repair costs.
Test, diagnose, and adjust equipment failures.
Create repair estimates and submit information to substantiate quotes and estimates.
Prepare legible and accurate parts requisitions, time cards, and service reports with sufficient detail for service accounting.
Work under the guidance of a qualified shop or field service technician to disassemble, repair, reassemble, and test components.
Monitor job expenses against repair estimates and alert the lead person to cost overruns before job completion.
Temporarily assume the lead person position when necessary.
Maintain personal company service literature and awareness of technical changes in the industry.
Perform other duties as assigned.
Follow and support safe work behavior.
Communicate clearly, keep relevant people informed, and verify understanding.
Gather, verify, analyze, and document information accurately.
Plan and organize work, prioritize tasks, assess risks, and adjust plans based on input.
Take initiative to resolve issues and make timely decisions.
Address customer concerns and work to meet customer needs.
Pursue personal learning and development of technical and professional skills.