Service Technician II

First Key Homes•Spring, TX

About The Position

The Service Technician II maintains the quality, safety, and habitability of homes managed by FirstKey Homes. The role completes resident maintenance requests, performs repairs, and helps keep homes in excellent condition. Working independently and as part of a team, the technician handles tasks across plumbing, electrical, HVAC, appliances, and general home maintenance. The position involves extensive daily travel throughout the assigned market, using company-provided tools, materials, inventory, and a vehicle. Success requires timely, high-quality repairs and a strong commitment to customer service for residents. The work includes indoor and outdoor assignments in varied weather, frequent physical activity, and exposure to electrical systems, construction environments, chemicals, and power tools. Approximately 90% of the work time is spent at homes performing maintenance and repairs or traveling between properties. Evening, weekend, and on-call availability is required as needed.

Requirements

High school diploma or equivalent.
Strong background in residential construction, maintenance, and remodeling across multiple trades.
Experience repairing and maintaining plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
Valid driver’s license and auto insurance, and reliable, work-appropriate transportation for extensive field travel.
Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.
Experience reading, writing, and evaluating project specifications and scopes of work.
Knowledge of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other applicable state and federal regulations related to property maintenance and workplace safety.
Ability to use mobile devices such as iPads and smartphones, and maintenance management software to receive work orders, document repairs, and communicate with teams.
Knowledge of residential construction materials, methods, and tools; familiarity with HVAC, plumbing, electrical, and appliance troubleshooting and repair; and understanding of preventive maintenance practices.
Ability to use tools, vehicles, and equipment safely and appropriately in field operations.
Ability to troubleshoot and resolve maintenance issues, apply critical thinking, diagnose and repair home systems and appliances, and select appropriate tools and equipment.
Ability to manage time and prioritize service requests, communicate effectively verbally and in writing, and interact professionally with residents and teams.
Must be available for evenings, weekends, and on-call rotations as needed.
Ability to perform frequent standing, walking, stair climbing, bending, kneeling, and lifting up to 50–100 lbs.
Ability to work indoors and outdoors in varied weather conditions, including extreme heat, cold, and precipitation, and to follow safety protocols around electrical systems, construction environments, chemicals, and power tools.

Nice To Haves

Previous experience in multi-family or single-family home maintenance.
Hands-on experience with drywall, texturing, painting, and basic mechanical systems, including HVAC, electrical, plumbing, and roofing.
HVAC, Environmental, Mold, or other industry-related certifications.
Prior experience in general trades, construction, property management, or renovation work.
Familiarity with preventive maintenance programs and property inspections.
Training or coursework in building maintenance, construction management, or a related field.

Responsibilities

Ensure maintenance and repairs comply with company policies, building codes, and applicable state and federal regulations, including OSHA, EPA, ADA, Fair Housing, and HAZCOM requirements.
Identify and promptly report hazards and unsafe conditions.
Maintain, repair, and safely operate tools and equipment in accordance with safety protocols.
Respond to residents courteously and professionally and resolve service requests promptly.
Prioritize maintenance requests according to urgency and impact on resident comfort and safety.
Inspect assigned properties regularly, identify potential issues, and perform preventive maintenance.
Perform routine and emergency repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
Maintain accountability for fleet vehicles, parts, tools, and supplies, ensuring items are available for routine and emergency repairs.
Complete service requests professionally and promptly to maintain property conditions and protect company assets.
Perform other duties assigned by the manager based on company needs.