Service Technician I

National Carwash Solutions•Frederick, MD

9d•Onsite

About The Position

The Service Technician I (STI) works on-site in the field to perform fundamental preventive maintenance and minor repairs on National Carwash Solutions car wash equipment and accessories. Under direct supervision, the technician learns core troubleshooting and maintenance procedures, with an emphasis on safe work practices and accurate documentation. The role includes helping customers with basic equipment operation and maintenance information, keeping the manager or supervisor informed of problems, and maintaining current knowledge of equipment changes through training and technical materials. Qualified candidates may be considered for a Service Technician II or III position based on experience. This position requires daily travel within an assigned geography and work in varying environmental conditions. Physical activities include lifting, standing, sitting, climbing, reaching, stooping, kneeling, and crouching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma.
Demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interests, including experience using meters and AC/DC power supplies.
Ability to use basic math and writing skills.
Clean driving record: no more than three moving violations and no more than two preventable, at-fault accidents within the past five years; no impaired driving convictions within the past five years and no currently pending charges.
Must maintain a valid driver's license.
Ability to travel daily within the assigned geography.
Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
Ability to work successfully independently or as part of a team.
Commitment to customer satisfaction and ability to adapt and respond to different personalities.
Basic computer skills and email communication.

Responsibilities

Perform basic service work and fundamental troubleshooting of electrical, electronic, and mechanical problems on vehicle wash equipment and accessories.
Assist with replacing, repairing, or adjusting parts and systems as needed.
Inspect, calibrate, and check chemicals under supervision.
Run equipment through cycles and inspect it to ensure basic and proper functioning.
Provide customers with basic information about equipment operation and general maintenance.
Keep the Direct Manager or Supervisor informed of problems or difficulties.
Maintain current knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
Accurately complete work orders, expense reports, and daily and weekly time logs.
Comply with service policies and procedures.
Assist in advising customers about necessary service work and basic recommendations for replacing worn or damaged parts.
Deliver parts or supplies to customers when needed.
Assist in maintaining proper parts inventory on service vehicles.
Comply with applicable OSHA, EPA, and local regulatory laws, as well as company safety policies.