Service Technician I

ITW•Birmingham, AL

10d

About The Position

Service/Repair Technician 1 is an entry-level service technician role requiring fundamental mechanical and/or electrical aptitude and some troubleshooting experience. The technician provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support. The position installs, maintains, diagnoses, repairs, and performs preventive maintenance on basic mechanical commercial food equipment. It follows Hobart Service safety procedures, supports customer and organizational objectives, maintains current knowledge of the organization, industry, and equipment, and is responsible for assigned company assets such as a vehicle, tools, and inventory. This position has no direct or indirect supervisory responsibilities. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The role generally follows normal business hours, but scheduled and extended hours may include early mornings, evenings, nights, weekends, holidays, and on-call work as needed.

Requirements

High school diploma or GED.
0–2 years of electrical or mechanical experience.
Fundamental mechanical aptitude and ability to operate and troubleshoot equipment.
Ability to use basic hand tools and equipment, read and follow service manuals, and use gauges and meters.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Professional demeanor and strong telephone etiquette, interpersonal, oral communication, and customer service skills.
Problem-solving skills and a safety-conscious approach to work.
Ability to understand safety guidelines and perform work with an emphasis on safety, efficiency, and quality.
Ability to prioritize workloads and projects, manage time and resources, and complete work within established time frames.
Ability to take direction from senior technicians and management, work independently, multitask, and adjust priorities.
Ability to meet attendance and punctuality expectations, follow instructions, take responsibility for actions, and contribute to teamwork.
Ability to commit to extended work hours when necessary.
Ability to perform the physical demands of the position, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.
Ability to operate motor vehicles, heavy equipment, machinery, and power tools.
Ability to work in office and customer facilities and tolerate potential exposure to noise, heat, cold, and slippery, wet, or dirty conditions.
Ability to travel up to 50% of the time and work variable hours, including on-call, after-hours, holiday, and weekend support.

Nice To Haves

Associate degree or vocational certificate.
Mechanical or electrical experience.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.

Responsibilities

Install basic mechanical commercial food equipment and assist with more advanced installations as needed.
Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract or time-and-materials basis.
Complete and document preventive maintenance on basic mechanical commercial food equipment.
Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
Support branch and organizational financial objectives by providing a quality customer experience.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow company safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take unsafe items out of service until repaired or replaced.
Complete required safety training and follow business safety guidelines.
Meet productivity standards and complete work in a timely manner.
Communicate with individuals within and outside the organization, resolve customer crises or conflicts, and adjust priorities as needed.
Support sales and lead opportunities, including equipment, contract, and water-treatment leads.