Service Technician I

Restaurant Technologies • Denver, CO

2d • Onsite

About The Position

The Service Technician installs, services, repairs, and maintains Restaurant Technologies’ equipment at food service industry customer locations. The role includes installing core products for new customers, helping customers learn to use the system, troubleshooting issues, and supporting product performance. Technicians maintain service vehicle parts and supplies, complete required paperwork, use iPhone apps for job-related functions, and communicate professionally with customers. Work is based out of the Denver depot. The stated schedule is Monday through Thursday, four 10-hour shifts beginning at 6:00 A.M.; night installation work may also be required, and schedules may vary based on customer demand and installation plans.

Requirements

• Be at least 21 years of age and hold a valid driver’s license.
• High school diploma or equivalent.
• Pass the DOT-mandated pre-employment drug test; a positive result for any controlled substance, including marijuana (THC), disqualifies applicants.
• Ability to work within a team environment.
• Ability to troubleshoot and resolve customer issues related to installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond positively to challenging customer situations.
• Meet Restaurant Technologies’ fleet safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach without restriction.
• Ability to climb up and down a ladder as high as 20 feet.

Nice To Haves

• Vocational training.

Responsibilities

• Install and maintain company products safely, accurately, and on time.
• Meet operational goals and timelines, including service labor per hour, first-time-right performance, and 5S standards.
• Follow internal processes and procedures and comply with applicable local and federal requirements, including DOT, OSHA, and HACCP.
• Maintain appropriate parts and supply levels in company service vehicles and meet paperwork standards.
• Communicate with customers to ensure product performance meets their expectations.
• Service customer needs efficiently and professionally, including training and coaching customers on the system as needed.
• Use iPhone apps for job functions such as parts, customer notes, and clocking in and out.
• Perform service, repair, and routine maintenance for existing customers.
• Install core products for new customers and assist with customer training, troubleshooting, and servicing.

Benefits

• $0 premium medical coverage for single coverage or an employer HSA contribution for family coverage.
• Dental, vision, life, and disability insurance.
• Tuition reimbursement.
• 401(k) with matching contributions up to 4.5% of compensation.
• Paid time off and paid holidays.
• Employee referral bonus program of $3,000 and new customer referral program of $200.
• Quarterly bonus opportunity of up to $5,200 per year.
• Opportunities to increase base pay with weekend shifts, tenure, and level-up development programs.
• Professional development, incentives, and competitive health care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED