Service Technician I
About The Position
Securitas Technology is seeking technically minded individuals with experience in low-voltage electronics, specializing in electronic security solutions. The Service Technician I provides service on Securitas Technology products at customer sites and serves as a customer contact for post-installation problems involving security systems and equipment, as well as special project work when needed. The role requires a Massachusetts Electrician D License. The technician responds to trouble tickets, diagnoses and resolves application issues, performs preventative maintenance and routine configuration changes, documents system modifications, and prepares technical documentation for both technical and non-technical audiences. The role also includes testing upgrades and major modifications before deployment and installing software upgrades and major modifications on site.
Requirements
- High school diploma or equivalent.
- Massachusetts Electrician D License.
- Familiarity installing and troubleshooting low-voltage equipment.
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
- Strong working knowledge of Microsoft Office.
- Strong written and verbal communication skills.
- Working knowledge of network communications and IP addressing.
- Excellent problem-solving and analytical skills.
- Excellent time-management skills.
- Positive attitude and strong work ethic.
Nice To Haves
- Certifications in enterprise-grade CCTV and access control systems.
Responsibilities
- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes, including user permissions and application configuration.
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment for technical and non-technical audiences.
- Perform pre-deployment end-to-end testing of upgrades and major modifications.
- Perform on-site installations of software upgrades and major modifications.
- Provide service on Securitas Technology products at customer sites and address post-installation problems with security systems and equipment.
- Perform special project work when needed.
Benefits
- Highly competitive salary.
- Company cell phone.
- Company vehicle.
- Opportunity for annual merit pay increases.
- Paid company training.
- Medical, dental, vision, and life insurance.
- Company-paid short-term and long-term disability.
- 401(k) with 60% match up to 6% of salary.
- Paid vacation, holiday, and sick time.
- Educational assistance.
- Exceptional growth opportunities.
- Employee discounts on travel, equipment, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
